We Manage Jobs(WMJobs)
Location
Warwick, Warwickshire | United Kingdom
Job description
Neighbourhood & Assets
Repairs Contact Centre Team Leader
37 Hours Per Week
Fixed-Term Contract up to 31st September 2024
We are looking for enthusiastic, self-motivated and a committed individual with strong team leadership skills to join our Repairs and Maintenance Team in Neighbourhood & Asset Services, (N&AS).
N&AS are responsible for the management of WDC’s Housing Repairs & Maintenance to tenanted properties. In this role you will be leading the front line within our Repairs Contact Centre who are handling incoming calls and arranging inspection appointments or appropriate works orders to our contractors.
You will need to be highly organised and able to provide a wide range of administrative and service support tasks. You will be working closely with wider members of the Assets and Housing Services team, engaging with customers and contractors whilst supporting the administration of works through to satisfactory completion.
You will require good communication skills and experience in using electronic systems for the recording and inputting of information. You’ll be required to assess and resolve enquiries, service requests and escalated complaints from Tenants by telephone and other electronic access channels, then make decisions within established procedures and quality standards to maximise customer satisfaction.
Proven experience of working at a leadership level within customer service telephone contact centre environment is essential as is the ability to deal directly with the public. You must be able to demonstrate and be committed to delivering first class customer service.
Experience of the Social Housing and/or domestic repair and maintenance sectors would be highly advantageous.
This role is a Fixed Term Contract to 30 th September 2024, a full-time position, 37 hours per week. 8:45am to 5:15pm Monday to Thursday, 8:45am to 4:45pm Friday with flexible hybrid working arrangements between home and from our offices in Warwick.
We are committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff and volunteers to share this commitment. This post is subject to an standard DBS disclosure.
The intention is for the postholder to work from home.However, office and hybrid working is also available. Whilst home working is offered for this role, it is a requirement that the successful candidate be available to attend meetings at our offices within Warwick District when required. Any costs for travel from home to the office will be met by the successful candidate.
If you have any questions or wish to have an informal discussion, please contact Simon Hodges by email: [email protected]
Closing date: 07.03.2024
Interview date/s: TBC
To apply for this vacancy please click on the ' Apply ' button.
It is important that you fully complete all sections of the application form. Only information contained in the application form will be used for shortlisting. Please do not attach CVs as these will not be considered .
Recruitment guidance for disabled applicants
Internal applicants only: please note if you are applying for a secondment position, you must seek approval from your current line manager before applying.
If you are unable to apply using the 'Apply' button, please contact HR Support on [email protected] including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.
#J-18808-LjbffrJob tags
Salary
