Administrative and Programme Support Coordinator

Location

Antrim, Co. Antrim | United Kingdom

Job description

Job description

FME is a small innovative charity that believes that no child should face bereavement or emotional distress alone. The Administrative and Programme Support Assistant will work across all FME programme delivery and development. You will support the CEO and Associate Facilitators in the setting up, delivery and evaluation of our training programmes, campaigns and direct support. This post will ensure that delivery staff have the appropriate resources, materials and instructions to deliver the programme to our clients. Based at Fresh Minds Education Heart Space, you will ensure that the environment is safe and usable for all staff and associates. You will open and close the Heart Space venue and ensure visitors are welcomed. You will maintain all services and processes offering ideas for improvements. You will be responsible for monitoring and responding to incoming communications and enquiries by phone and email. You will log, record and manage user data from a variety of sources. You will manage FME stock, resources and petty cash. This post will require you to support in the development of slide decks, images and documents across the charity’s business. This will involve using all FME Digital Platforms and inducting new FME associates and volunteers in these..

Responsibilities

• Assist in day-to-day administrative tasks including using FME IT platforms across each programme of work (including Microsoft Office, Canva and WordPress).
• Maintain and set up FME workspace for training, events and meetings ensuring compliance with health & safety.
• Manage FME event calendar, plan and coordinate future events.
• Allocate tasks to associates and induct associates/volunteers in FME processes.
• Responsibility for following and ensuring the implementation of office health and safety within the office by everyone working in this space.
• Provide support in developing specific content (visual and written) for targeted programme areas and training delivery.
• Support the coordination of FME programmes, training delivery and promote FME campaigns.
• Supporting and processing enquiries from the public and other businesses through all communication channels (phone/email/social media).
• Log and manage data and information from FME programmes.
• Service maintenance: Update, implement and maintain company processes, procedures and policies as required.
• Ensure all FME petty cash, stock and equipment are accounted for, recorded and reordered as and when required.
• Post and ship products as required.
• Package and post products and resources for post/couriers.

Skills and Qualifications

Essential Skills

• Customer service skills in person, written and online.
• IT skills in the following software: Microsoft Office packages, Canva, CRM and email.
• Excellent written and oral communication skills.
• Event planning and delivery skills.
• Team coordination and working skills.
• Time management skills.
• Office administration skills.
• Stock and resource management skills.

Desirable Skills

• Programme coordination skills.
• IT Skills in: WordPress, HubSpot, Adobe Suite, Trello.
• Social media management and posting skills.
• Graphic design skills (Adobe InDesign/Canva).
• Driving licence.

Further Information

The Employer is: FRESH MINDS EDUCATION. Although this is a full time temporary opportunity, hours may be extended and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 16-24 years old, unemployed, not in education or training and not in receipt of benefits phone 028 90726788.

Job tags

Salary

£22.43k per annum