Location
Canterbury, Kent | United Kingdom
Job description
Do you have experience providing excellent reception services and great IT skills? Are you someone who can actively listen to customers and deal with unexpected situations with courtesy, diplomacy, and patience?
If so, one of our full-time positions as a Receptionist could be ideal for you.
For much of your shift, you will be the sole receptionist. Therefore, it is essential that you have excellent customer service skills and can deal calmly and confidently with all queries and bookings. When the students go home during vacation periods, Kent Hospitality operates Conference/ Bed and Breakfast facilities, so our reception services vary throughout the year to accommodate this.
You will be working to a rota for this role. A typical shift pattern maybe 8 am until 4 pm on week one, followed by 12 pm until 8 pm on week two. Shift patterns may vary and may finish as late as 11pm.
As a Receptionist, you will:
- Confidently resolve all initial enquiries from students, staff, residents, and others
- Issue keys and maintain/monitor their security in line with the procedure
- Programme student and vacation guest bedroom key cards using access control software
- Act as the central reception point for deliveries, sorting and collecting post, taking, and passing on urgent messages, reporting room defects and taking payments
- Use our software module to search for and communicate with residential students by email and check students or vacation guests in and out.
What we are looking for in the right candidate:
- GCSE grade 4/C or above in English and Maths or equivalent
- Experience working in a busy and demanding front-facing customer service environment, providing excellent customer care
- The ability to demonstrate experience in handling difficult and unexpected situations
- A high level of IT skills and familiarity.
In return, we offer our staff a range of excellent benefits including:
- A friendly, open and collaborative working environment
- Support in your development and wellbeing43 days leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)An excellent pension scheme with generous employer contributions
- On-campus cinema/theatre, sports facilities, library, nursery and food outlets, set among green, open space overlooking the Cathedral
- Study while you work discounts, cycle to work scheme, local business discounts and on-site parking.
A New Receptionist job in Canterbury was advertised on The JobsBoard.
Job tags
Salary
£21.54k - £22.68k per annum
