Location
Westminster, Greater London | United Kingdom
Job description
Complaints Officer
Westminster - Hybrid I am recruiting for a local authority who is looking for someone to work within the councils complaints team which will involve handling various administrative tasks related to complaints. This includes engaging with residents via telephone, email, and formal written correspondence. Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members.
Key Responsibilities To assist the organisation to provide high quality responses to customers, members and stakeholder feedback by drafting, reviewing, amending and despatching responses as necessary.
To receive and handle feedback, complaints, requests and/or enquiries from members of the public, members and stakeholders, however submitted.
To liaise with contractors, customers, stakeholders and colleagues as needed to investigate, resolve and respond to feedback, requests, complaints and/or enquiries.
To deal with complainants, colleagues, and stakeholders sensitively and in accordance with WCC confidentiality and data protection policies.
To escalate serious/urgent feedback, request, complaints and/or enquiries to the attention of the Complaints Team Manager or Complaints and Service Improvement Manager. #J-18808-Ljbffr
Job tags
Salary
