Assistant Technical Specialist

Location

Remote | United Kingdom

Job description

Assistant Technical Specialist

(Focus on Pension Wise service)

c.£36,600 per annum

Homeworking

Permanent

This role offers 100% remote working so you can be based anywhere in the UK.

Both part time and full-time available (a minimum of 3 days a week)

“As an Assistant Technical Specialist, you will be joining a busy team of pensions experts, you will work with us to help achieve our vision through interactions with customers that truly have the potential to change lives. You will not only have experience of working in pensions, likely gained through a career in the industry and relevant qualifications, but crucially the ability to bring this knowledge alive when talking to people”.

As an Assistant Technical Specialist, you will be responsible:

To ensure the provision of quality services to the public within the Pensions Operations team and deliver the Government’s Pension Wise service.

The following are the main duties of the Assistant Technical Specialist role:

• Provide accurate pension and retirement information and guidance to members of the public through the provision of the telephony-based Pension Wise service.
• Respond proactively to customer demand, working to agreed service delivery standards.
• Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand.
• Contribute towards shared technical know-how in the department.
• Provide pension guidance on our national helpline and webchat channels.
• Contribute to the continuous improvement of our service through ad hoc project work.
• Undertake outreach at pension industry or individual corporate events to provide guidance on general or specific pension issues.
• Attend meetings and workshops etc., within the scope of the role.

You will need to demonstrate the following skills and experience.

• You will have a good foundation knowledge of pensions’ law and practice across a broad range of pension arrangements and a sound understanding of wider retirement issues.
• This knowledge combined with your strong service ethos will show in your ability and eagerness to help members of the public by translating complex ideas and topics into clear English.
• Your commitment to on-going personal and professional development will encourage you to take on additional tasks and training that supports both the wider MaPS team and your performance in the role.
• APMI or CII qualifications or equivalent in related areas are desirable but not essential.

Our team of Pension Specialists provide the above services to the public between the times of 8.00am to 8.00pm Monday to Friday, and 9.00am to 1.00pm on Saturdays. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

The Money and Pensions Service is based in Bedford and as a key employer in the town we work hard to ensure that we are an active part of the community.

We are already forging great relationships with Bedford Borough Council and other local organisations to ensure that we are an active part of the community and fully integrated to play our part in the Government’s “levelling-up” strategy.

At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people in and around Bedford to come and work for us, but we need people who align themselves to our values: -

• Caring
  We care about our colleagues and people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and make a positive societal impact.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

Job tags

Salary

£36.6k per annum