Senior Compliance Manager
Location
Solihull, West Midlands | United Kingdom
Job description
To act as subject matter expert across all areas of FCA regulation of relevance to the Group’s activities, being a visible and credible source of knowledge.
Key Duties
Technical risk knowledge
- Demonstrate experience and understanding of the FCA Handbook, specifically PRIN, SYSC, COCON, CONC, COBS, BCOBS, MCOB, DISP and SUP in addition to the Payment Services Regulations (PSR), with the ability to apply this knowledge to day-to-day decision making and the provision of advice.
- Maintain awareness of latest commercial and technical developments through external fora and networking.
- Leverage and align to Paragon’s Enterprise Wide Risk Management Framework to ensure that all identified areas of conduct and regulatory risk are clearly documented and mapped back to an assessment of performance against risk appetite.
- With leadership support, engage with the FCA and internal stakeholders to provide information or responses to queries. This may include detailed data requests in relation to areas such as arrears management, operational resilience etc.
Assessment and Interpretation
- Manage a team to analyse potentially complex regulatory publications and interpret them into key messages of relevance to Paragon’s activity. Act as a proactive collaborator with relevant departments to ensure regulatory requirements are met and changes are well understood and planned for.
- Support colleagues in the creation of responses to regulatory consultation papers as required.
- Use previous team and risk management experience to judge the potential risk exposure across the Group, ensuring that efforts and messaging are focused to areas of greatest inherent risk.
- Maintain a risk-based approach in decision making, ensuring appropriate escalation of causes of concern to senior management where required.
- Cultivate and develop an enthusiastic and engaging team, encouraging open dialogue with all colleagues to engender trust and drive continuous improvement.
- Manage conflict when it arises, demonstrating pragmatism and an in depth understanding of the areas of concern.
- Demonstrate exceptional listening skills to understand business activities and associated risk. Use a variety of communications styles, both written and verbal to tailor communications to the relevant subject matter and drive positive engagement and change.
- Champion adherence to sound risk management practices, including identification, analysis, monitoring, reporting and controls, engaging with Risk colleagues to ensure consistent messaging across the Division.
- Influence team members to consistently demonstrate sound and reasonable risk awareness and consistency of risk language.
Organisational skills
- Effectively prioritise and be accountable for multiple tasks for both self and others over a variety of time periods, spanning from daily activities through to longer term project engagements.
- Ensure consistent delivery of own and the team’s objectives.
- Maintain focus on data and evidence, supporting the clear collation of information to enable and evidence sound action management and decision making.
- Implement and maintain effective controls to support accurate and insightful data analysis and reporting.
Business / IT knowledge
- Gain an in depth understanding of the needs of the business through a business partnership model and regular engagement with operational management.
- Use company data and existing operational reporting to measure delivery of good customer outcomes and to identify key areas of conduct and regulatory risk. Promote and facilitate the design of automated and preventative controls.
Creativity / Critical thinking
- Demonstrate creative thinking, challenging existing processes and proposing new ways of working to maximise efficiency. Add value by tailoring risk management strategies to a variety of challenges as they arise and encouraging team members to do the same.
- Review and challenge existing reporting mechanisms and formats to ensure that Compliance MI is engaging, visual and clearly directs the recipient to the key areas of concern or interest.
Problem solving
- Adopt an open-minded approach to problem solving, seeking pragmatic and cost-effective solutions to business and regulatory issues. Ensure that the team measure and monitor the performance of those solutions, allowing for swift identification of ongoing and repeat issues.
About You
Key Skills
- Demonstrate previous management experience of working in a compliance team in a regulated environment.
- Be able to effectively adapt communication styles to provide feedback and guidance both verbally and in written reports.
- Demonstrate risk-based decision making, and the ability to influence key stakeholders to drive the regulatory agenda
- Be confident to manage own workload and deliverables, ensuring high standards of quality and advice
- Interpret regulatory developments and apply them to Paragon’s Group’s activities.
- Support change activity to deliver the company’s compliance policies and procedures.
- Develop own and others’ technical compliance knowledge on an ongoing basis
Qualifications and Experience - One or more relevant industry qualifications such as the International Compliance Association (ICA) GRC Diploma.
- Minimum five years experience working in a compliance role and e xperience of managing team performance.
Working hours 37.5 hours per week – whilst our standard hours are Monday to Friday, 8.30am to 5.00pm (one hour for lunch) we encourage flexible working and your preferred options will be considered. We are currently working hybrid between home and our Solihull head office .
About Us
- Generous holiday allowance, with a day off for your birthday!
- Paid community volunteering
- Company-wide, profit-sharing bonus
- Pension plan - we’ll contribute up to 10% of your annual salary
- Life assurance and personal accident cover
Be flexible
We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.
Be yourself
We welcome diversity and we care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience and ideas to build a more equal, diverse and inclusive business.
Be heard
We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.
Be well
We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.
Be better
We want you to reach your potential and, as an Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.
Be a part of it!
Our employees tell us that the best thing about Paragon is the people! So, if you’re looking for an energetic, friendly team with a great set of values to help you take the next step in your career, apply now and let’s grow together!
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