BSO_Operations Service Manager
BSO Recruitment & Selection Services
Location
Belfast | United Kingdom
Job description
Job description
BSO_Operations Service Manager (Virtual Desktop) Band 7.
The Post holder will take lead responsibility for the day to day operational delivery of services provided by BSO ITS in the relevant infrastructure area for example Server Support or Virtual Desktop (VDI). Post holder will take lead responsibility for small and medium sized projects within this area, will manage staff on loan to other ICT projects, and will also be expected to provide relevant advice and support to projects from time to time as business needs dictates. .
Responsibilities
- To ensure that all operational delivery services and developments provided by ITS are planned and delivered in accordance with agreed support processes,
SLAs and ITS quality standards (ITIL, ISO 9001 and ISO 20000 & 27001).
- To ensure that all operational delivery services provided by suppliers are planned and delivered in accordance with agreed quality processes, SLAs and ITS quality standards as appropriate.
Skills and Qualifications
Essential Skills
- A university degree or professional qualification and have worked for at least 3 years in an ICT technical support management role within a major complex organisation OR
- Have worked for at least 5 years in an ICT technical support management role within a major complex organisation
Further Information
Closing: Thu, 21 March 2024 6:00PM.
Job tags
Salary
£41.66k - £47.67k per annum
