Intership Customer Service Representative
Location
Boston, Lincolnshire | United Kingdom
Job description
Overview:
As an Internship Customer Service Representative you will play a pivotal role in ensuring customer satisfaction and retention. Your primary responsibility will be to assist customers and prospective clients with their inquiries provide product/service information and resolve any issues or concerns they may have. This role is critical in maintaining a positive customer experience and a strong company reputation.
Key Responsibilities:
- Responding to customer inquiries via phone email or chat in a timely and professional manner
- Providing accurate information about products services and company policies
- Resolving customer complaints and issues effectively and efficiently
- Documenting customer interactions and transactions
- Assisting in processing orders modifications and returns
- Coordinating with other departments to ensure customer needs are met
- Following up on customer interactions to ensure their satisfaction
- Contributing to a positive team environment and proactively seeking opportunities for improvement
- Participating in training and development programs
- Adhering to company policies and procedures at all times
Required Qualifications:
- Enrolled in a relevant degree program or recent graduate
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fastpaced environment
- Customercentric attitude with a focus on delivering exceptional service
- Excellent problemsolving abilities and attention to detail
- Ability to work well in a team and independently
- Proficiency in using customer service software CRM and Microsoft Office
- Ability to remain calm and professional in challenging situations
- Willingness to learn and adapt to new processes and technologies
- Strong work ethic and a positive cando attitude
communication,chat,customer satisfaction
Job tags
Salary
