Apprentice Business Administrator/ Medical Receptionist
DR YOUNG & PARTNERS
Location
Consett, County Durham | United Kingdom
Job description
What you will do in your working day
- Answering of telephones
- Receiving patients in reception area
- Making appointments with and directing patients to, the most appropriate healthcare professional
- Filing and retrieval of medical records (electronic and manual)
- Receiving in-coming telephone calls, including emergency requests demanding decision
- Message handling
- Processing of repeat prescription requests and maintenance of clerical aspects of repeat prescribing service
- Manage ambulance booking requests
- Record statistical information for audit
- Operation of clinical computer system
- Scan/file documentation into electronic medical records
- Liaising with doctors, hospital trusts ambulance personnel and community healthcare professionals where necessary
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly
- Effectively manage own time, workload and resources
- Work effectively with individuals in other agencies to meet patients' needs
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
The training you will be getting
- Business Administrator Level 3 Standard
- End-Point Assessment (EPA)
- Online portfolio
What to expect at the end of your apprenticeship
- Progression following completion of the apprenticeship into full-time post
Job tags
Salary
£12.68k per annum
