Location
Hemel Hempstead, Hertfordshire | United Kingdom
Job description
As Field Service Manager will ensure that work is delivered and completed safely and in line with customer requirements by Managing the service delivery teams in your geographical area, you will conduct 121s, competency reviews and other site service audits.
There is a requirement for significant travel within the UK in order to attend Company meetings and events. This activity is likely to involve spending nights away from home.
The Field Service Manager has the following direct reports:
Supervisor, Operatives.
Accountabilities and Responsibilities:
- Management of the Engineers including completion of 121s.
- To ensure that the team KPIs are measured and achieved.
- Calculating team overtime weekly using the vehicle trackers.
- To ensure all work is completed in compliance with current legislation and documented at all times.
- To ensure all work is being carried out in accordance with WCS Group procedures/method statements.
- Maintain and promote Health and Safety standards within your team, sub- contractors, and to clients to company standards and procedures through regular toolbox as required.
- Ensure that Pre-work risk assessments are conducted prior to every job.
- Review service sheets ensuring that they have been submitted the same day and that non-conformances are logged and actioned. .
- Assist Planning team to ensure work as scheduled is completed on time, and to maximum efficiency.
- Liaise with client representatives as required.
- Report any pertinent issues to your Line Manager or client representative as appropriate.
- Ensure all equipment used is safe and fit for purpose. PAT test operative equipment as required.
- To be responsible for equipment stock in stores, carry out repairs/order replacement equipment for team.
- To complete all tasks identified as the responsibility of the Field manager to the total satisfaction of the client.
- To ensure the operatives/supervisors have everything they need to complete their tasks.
- To manage auditing of at least 10% of operatives/supervisors Workload periodically.
- Highlight any training and upskilling needs within their team. Assist with training as required.
- To be available for out of hours calls on a rotational basis.
- To ensure lines of communications are kept open between operatives/supervisors and Head of Operations.
- To complete site investigations.
- Ensure all documentation is correctly completed.
QHSE:
- Responsible for complying with the requirements of the Occupational Health & Safety Management Policy.
- Responsible for complying with the requirements of the Environmental Management System Policy.
- Responsible for complying with the requirements of the Quality Management System Policy.
Person Specification:
- Education: Able to demonstrate a good standard of education but more importantly an aptitude for business, with effective planning and organisational skills, able to communicate instructions to clients and Hydro-x staff and the capability of understanding the technical complexities inherent in the Company’s business.
- Experience: Experience of operations management, budget control, the co-ordination and management of dispersed off-site employees, customer support activity, compliance with regulations and medium to long term planning.
- Some experience of managing and the preparation and interpretation of meaningful data and key performance indicators.
- Skills: A level of numeracy and literacy which will support the need to prepare and operational information and the ability to write clear and concise English.
- Computer literacy and the ability to work with Microsoft office and customer resource management software. A well developed and high level of interpersonal skills in order to facilitate effective interaction at all levels.
- The ability to remain calm and effective in the face of a fast-changing workload and to be able to change priorities in order to meet team and client goals.
- The ability to work as part of a team as well as being able to work alone. Excellent organisational skills and the ability to work under pressure to challenging deadlines.
Job tags
Salary
