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Location

Weybridge, Surrey | United Kingdom

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Job description

Journey with us!  Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

About The Company:

Celebrity Cruises is one of five brands owned by the global cruise company Royal Caribbean Group. Celebrity offers a Relaxed Luxury ℠ resort at sea experience, where guests can sail on the world's best places to the world's best places. We invite travellers to Journey WonderFULL ℠ , to explore multiple countries one sailing, dine in a new restaurant at every meal, rest in luxurious spaces designed to the last detail for comfort, find their wellbeing miles away at sea, all with the world at their service.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You get to work both independently and as part of a collaborative and dynamic international team. We are passionate, we are innovative, and we are unstoppable.

About The Role:

The primary purpose of this role is to support the Direct Sales strategy which will deliver the required growth in Direct volume, revenue & channel share via 3rd party distribution channels in the UK&I/EMEA region.  The role will work alongside all relevant stakeholders to implement strategic initiatives that have been identified across new distribution channels and convert this into meaningful sales activities that aligns with the longer-term distribution strategy of the region.  

The role will work cross functionally to establish the optimal go to market strategy for new and existing 3rd party distribution channels and implement effective processes to generate new business increases.

The role will operate within a predefined framework and following initial implementation, will be responsible for continuous improvement in ways of working with 3rd parties and will ensure processes are automated where possible and evolve in-line with RCG’s internal system capabilities.

The role will help us grow & broaden our Direct distribution presence and work closely with the marketing team locally and in Miami to increase awareness of the Celebrity Cruise brand across the region.

Working within the Celebrity Cruises Commercial Team, this role will report into the Head of Business Development whilst working very closely with various teams including the Marketing, Revenue, Commercial, IT and Operations teams. With direct channels being a key strategic priority for the business, this role needs to ensure the initiatives are implemented to a very high standard with accuracy and strong attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Support the planning and implementation of new direct sales initiatives for new 3rd party business opportunities.
• Support the expansion of the current product portfolio which are not currently in place. This area may include, but is not limited to, 3rd Party Commercial Partnerships across all sectors, Associations, MICE, Tourists Boards, Airlines & Travel providers, Sports affiliations.
• To champion new business initiatives and develop plans to incorporate our new product portfolio effectively into our existing work streams. Eg: Packaging/Curated Groups
• To track campaigns, source and analyse reporting to understand levels of success achieved against pre-set targets
• To monitor and present findings from competitor research, trade partner activity and other travel company’s activity to develop our understanding and discover new innovative opportunities
• To play a key role in developing and activating new Direct customer-facing initiatives including cruise shows, ship day visits, webinars and other consumer events as agreed.
• To support and manager an internal lead generation program for Direct business leads.
• To support the promotion and development of driving increased sales via the onboard sales channel for direct consumers.  
• Stay up to date with the latest industry trends and competitor activity, sharing with the wider organisation as appropriate.
• Raise PO’s, update budget trackers and support the team with financial administration.
• Other duties as deemed necessary to deliver the Direct Distribution strategy in line with agreed business targets. 

PERSONAL ATTITUDE AND SKILLS: 

1. Highly organised and capable of working in a fast-paced environment
2. Self-motivation with a can-do attitude, being action orientated with the ability to learn quickly and understand business priorities 
3. Strong Copywriting skills with excellent attention to detail and accuracy  
4. Analytical skills with experience of extracting and utilising data insights (Ideally from Adobe) 
5. Basic Adobe Photoshop and HTML knowledge an advantage 
6. Strong interpersonal skills and confidence with dealing with internal and external partners 
7. Calm under pressure 
8. Flexible working hours and travel 
9. Passion, Integrity and Energy! 

QALIFICATIONS & EDUCATION:

• Embrace a fast-paced working environment with an appreciation for planning and deadlines.
• Demonstrates passion and enthusiasm and is eager and excited towards own goals.
• Analytical – logically analyses facts, data and situations.
• Takes initiative – understands what needs to be accomplished and proceeds within the accountabilities of the job.
• Organised – Can place and maintain order in an environment and situation.
• Selling – has a skill to convince and influence others to purchase a product or service.
• Persistent – is tenacious despite encountering setbacks and obstacles.
• Optimistic – believe the future will be positive and demonstrates a positive attitude in all situations.
• Written/Language - clear and concise communication detailing the level of interest in formulating words that convey the meaning.
• Negotiation: Has the ability to use advanced negotiation techniques to achieve joint financial goals in complex negotiations.
• Cross functional working: Has the ability to work at a cross functional level in support of the company and the customer.
• Understands and utilises customer, category and consumer insight: Translates category trends, dynamics and opportunities for growth into robust longer-term plans
• Proven understanding of marketing and distribution channels
• Relevant marketing/digital/ecommerce experience
• Educated to a degree level preferable 
• Matrix organisation experience preferable

What we Offer. At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.

We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression.

Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts.

With good transport links to our modern offices in Surrey, we have plenty of free parking, a free shuttle bus from the train station, on-site restaurant, and on-site gym. We take a flexible approach to work. We currently work a combination of days in the office and work from home.

Come join the team - Journey with us, succeed with us, grow with us.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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Salary