Epredia
Location
Runcorn, Cheshire | United Kingdom
Job description
Field Service Engineer - North West page is loaded
Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.
We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.
People – We win as a team.
Customer – We deliver customer-centric solutions.
Continuous Learning – We learn and always aim to be better.
Innovation – We innovate every day.
Results – Results matter for all of us.
We are hiring a Field Service Engineer to join Epredia’s expanding Service team. You will be responsible for developing the knowledge and skills to support the maintenance, installation and repair of at customer sites. You will report into the Service Manager UK, and you will strive to exceed customer expectation and make them successful by using Epredia instruments.
Performs all Service Activities in line with internal rules and customer regulations
Assure responsive telephone support and diagnostic as well as on-site Services
Ensures highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks
Responsible for managing the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
Responsible for reporting accurately and in a timely manner
Assures alignment of all activities at the customer site with the rest of Epredia
Professional background in Electronics/Chemistry/Engineering or related subjects
Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience.
Full UK Driving Licence
Strong problem solving skills
AIP – Annual Incentive Plan 10% Depending on Company and Individual Performance.
Pension scheme – Minimum 3.5 % Employee Contribution
Access to LinkedIn Learning
Employee Assistance Program
Company Car/Laptop/Tablet/Phone
25 Days Holiday
Collective Health Insurance
ESPP Employee Shares Purchase Program for Eligible Employees
TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.
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