Account Manager - Temp to Perm

Location

Brighton, East Sussex | United Kingdom

Job description

Excellerate Group is a dynamic, technology led market leader for the provision of soft services across the UK and Ireland.

We are an industry disrupter delivering data driven, use based services to clients across a variety of sectors. Our growing success is built on creating bespoke dynamic solutions which have the ability to evolve and flex to the needs of our clients.

Excellerate Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.

We are currently recruiting for:

Job Title: Account Manager

Location: Sussex and Central London -relating to the contract

Reporting to: Regional Account Director
Responsible for: Site Supervisor, Day Janitors, General Cleaners, Sub-Contractors and Service Providers

Main purpose of job:

To be responsible for the delivery of service to budget, contract requirements, and to the satisfaction of the client by supervising team members as required.

Through effective client liaison, staff management and supervision and “Policing the Account” ensure that all activities are carried out in a safe manner, in compliance with relevant legislation and policies, and to financial and profitability targets

Hands on Cleaning experience within a Hotel or High end Office environment for attention to detail within the site

Key Result Areas:

Responsibility for your customer, managing the account along with administrative responsibility to ensure all aspects of each contract are met to the customer’s requirements by liaising with both suppliers and other departments.

Responsible to achieve budget targets and managing contracts profitably for the area of responsibility.

Responsibilities/Duties:

Core Function

• Liaising with clients at an appropriate level to ensure total client satisfaction.

• Work with and support the relevant Facilities Department and Excellerate staff in the day-to-day service delivery.
• Liaise with Human Resources / Payroll and Operations teams at Head Office to maintain excellent customer service at site level.
• Generate and compile any client reports monthly and hold monthly account review meetings with CBRE.
• Ensuring contractual SLA’s and KPI’s are achieved and maintained.
• Generate and compile any client reports
• To be accountable for payroll and ensure that all relative documentation is prepared in line with appropriate deadlines and budget controls.
• Collecting data from the monthly management reports and highlighting any issues to the respective Regional Account Director.
• Communicate effectively with both the client, client helpdesk & ESUK senior management team, HUB helpdesk, sub-ordinate cleaning staff and sub-contractors on a daily basis.
• To ensure all sites are performing effectively and maintain customer satisfaction and in accordance to all Company Health and Safety policies.

Role Requirements:

• cleaning experience within a Hotel or High end Office environment
• Have the right to work in the UK
• DBS check is required
• Full UK driving licence.

Hours and Salary

• Monday to Friday Hours to be discussed at Interview - however, hours will be dependent upon operational need.
• £45,000 pro rata for initially 3 month Contract

Benefits:

• Holiday Entitlement 25 days + 8 B/Holidays
  
• Employee Assistance Programme

Location: Sussex and Central London 

Job tags

Salary