GBG Plc
Location
Chester, Cheshire | United Kingdom
Job description
About GBG
GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage and our talented team to deliver award-winning location intelligence, identity verification and fraud prevention solutions.
With over 30 years’ experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud.
Why you should be@GBG
Looking to get into the Tech Sector - This is for you!
This role will introduce the successful candidate to a whole new world - globally leading software. If you have a burning interest tech and a desire/passion to make it your full time occupation, then this could be the one for you.
You will gain both technical and customer facing exposure - meaning that you will prime yourself to choose your own career destiny once a fully fledged customer advocate, be that within or beyond GBG! Full training is provided for the job and in addition you will have access to our global tech learning platform, there really is no ceiling!
About The Team
You will join a supportive and enabling team - the GBG Helpdesk Tier 1 team. It is a customer facing helpdesk that supports GBG customers using over 15 different GBG product/solutions. The first point of call for all queries raised to the helpdesk by Customers, Suppliers, Sales, Service Management, as well as other internal teams. We handle over 1200 customer queries per month. As well as providing support for internal teams.
The Role
The role reports into the Customer Support Manager. Once you have learned the role, you’ll be first point of contact for customer s, ensuring Tier 1 level queries are resolved quickly Where queries fall outside of the remit of Tier 1, you will be required to escalate as appropriate to Tier 2 support.
What you will do
What we're looking for
Additional
Our products are 24/7 and used around the world - the team cover that. There may be the opportunity for additional on call hours. These hours could include evenings, weekends and public holidays between 8am and 8pm. This comes with additional earning potential
Behaviours we'd like to see
Next steps
Click here to see more about what’s important to us, including our flexible working policy, our commitment to ESG, I&D and much more.
To chat to the Talent Attraction team and find out more about our benefits, drop an email to [email protected] and we’ll be in touch!
Make life@GBG work for you.
#J-18808-LjbffrJob tags
Salary