Harrods
Location
Hammersmith, Greater London | United Kingdom
Job description
We have an exciting opportunity for a Learning Manager to become dedicated to our expertly-crafted Private Shopping division, on a 12 month fixed-term contract. As a business, we pride ourselves on being exceptional every day. This means we give colleagues the tools they need to excel in their roles and deliver the ‘Anything is Possible’ experience for customers. The Learning & Development team is here to support our colleagues’ personal and professional development – something we know is an important component of our colleague experience. About the Role Harrods are strategically investing in delivering a world-class luxury shopping service. The ambition is to propel the well-established Private Shopping service to a new level through a new and improved contemporary luxury space. We will be providing enhanced services and experiences for clients and you will be fully immersed into this space. You will be responsible for leading the development of a completely bespoke, elevated Private Shopping learning experience which reflects the service expected by our PS clients. You will be able to demonstrate clear commercial and business acumen to demonstrate a new service proposition which sets standards, expectations and etiquette. Getting under the skin of customer journeys, you will partner the Private Shopping Programme team to realise how incoming colleagues should be upskilled and immersed into the business. This is an extremely exciting time to join Harrods - a whole new wonder of opportunity awaits. As the Learning Manager, you will work on a hybrid basis. Due to the personalised nature of the service, you will be on site (Knightsbridge & Hammersmith) 3-4 days per week. About You Bringing your experience in learning & development management, you will have existing working knowledge of the luxury market from a customer-facing business – this could be luxury hospitality, retail or travel services. You will be established at building effective relationships with senior management and love to build connections within the wider business. You will also have: Experience in the design of skill/capability frameworks, and service standards or similar. Exceptional customer service focus (both internal and external, stakeholders and clients). Expertise and confidence in how to scope, design and deliver a complex L&D project, end-to-end and with minimum supervision, including budget management. An understanding of behavioural science, adult learning design principles and best practices. A keen interest in continual development within your market. Demonstrable experience of facilitating learning and training. About Us Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
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