Management Support Officer
Location
Newcastle upon Tyne | United Kingdom
Job description
Do you have a passion for customer service, supporting colleagues and delivering first class training? If so, our Management Support Officer position in our Get it Fixed Team (GIFT) could be the job for you! If you are a positive person who thrives off helping people, coaching and guiding staff whilst remaining calm we want to hear from you!
Your Homes Newcastle provides a wide range of services on behalf of Newcastle City Council; these include tenants reporting repairs to helping vulnerable customers following a fall. The GIFT are in place to support our staff that take these calls by answering complex queries, and train them on services to deliver an excellent level of customer service.
Specialising in Out of Hours, the successful candidates will be expected to work a mixture of typical office hours plus occasional late afternoon/evening to suit the needs of the business.
Why work for Your Homes Newcastle?
We have two positions available and will involve an element of Out of Hours work, so shift enhancements will be paid to reflect this. The MSO’s will work office hours but with the expectation to work evenings and/or weekends when required.
- Fantastic staff benefits including free parking, free eye tests and discounted days out!
- Opportunities for career progression across the business
- Great location no matter how you commute, A Lidl next door and excellent public transport links.
If this sounds like you and you’d like to have a chat about the post, please contact Helen Dunbar;
[email protected] To apply simply click on the “Apply now” tab, complete the required information and upload your CV.
Why work for us
Your Homes Newcastle (YHN) is an arms’ length management organisation (ALMO) responsible for the management of over 26,500 Newcastle homes owned by Newcastle City Council and an additional 700 homes owned by Leazes Homes.
We are one of the largest property management organisations in the region and we provide quality homes together with person-centred support. Our passion is creating great places where people can be proud to live, and our ambition is to be ‘first for housing’.
We offer a competitive salary with access to a Local Government Pension, 25 days annual leave plus bank holidays, agile working, flexi-time, staff network groups and Occupational Health service with free counselling services. We also have many salary sacrifice schemes and you can also benefit from discounted annual travel passes, MOTs and gas servicing.
We promote staff health and wellbeing and are committed to making YHN an amazing workplace where people feel valued and supported. We welcome applications from all backgrounds.
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
An organisational review is currently being undertaken by Newcastle City Council on the services delivered by YHN, which is expected to conclude over the next 6 months.
Job tags
Salary
£26.87k - £28.77k per annum
