Location
Thurrock, Essex | United Kingdom
Job description
Location: Thurrock
Salary: £30K per Year
Contract: Permanent
Type: Full Time
Our client is a main contractor focusing on the social housing sector in reactive works and planned maintenance; you will be responsible for acting as the company`s representation to the residents across the contract.
This role will be covering various properties across the Essex (Thurrock) area, focusing on replacement of doors and windows, and retrofit installations.
Main Responsibilities
- Inform residents by way of an introduction letter introducing the client and the work to be carried out at the property.
- Ensure residents are kept informed of the progress and advise the next stage of works or any changes to the programme.
- To be the first point of contact by providing a polite, helpful, and flexible service to residents and staff in resolving difficulties and complaints regarding the works by liaising with all parties involved.
- Maintain good relationships with residents and high levels of client satisfaction and care ensuring a smooth uninterrupted work flow with minimal disruption.
- Assist with Property Condition Audits with the tenant for each occupied property before any work starts.
- Maintain records & ensure documentation is collated and stored in line with company policies, and keeping residents contact information in strict confidentiality.
Candidate Specification
- Effective communication and people skills.
- Reliable / Good timekeeping.
- Willingness to undertake courses useful to the role.
- Ability to work as part of a team.
- Driving license required and use of a car.
Other information:
- Monday to Friday - 8am till 5pm
- Salary dependent on experience + car allowance + mileage
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Job tags
Salary
