Neighbourhood Housing Officer
Location
South East London | United Kingdom
Job description
Neighbourhood Housing Officer
Main purpose of post
•The overall purpose of the Neighbourhood Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
•To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
•To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
•To support the Neighbourhood Housing Team deliver the Vulnerable Residents Offer.
Key Unit Accountabilities
Service delivery
1.Deliver key housing management services to a high standard, ensuring that activities are delivered on time
2.Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met
3.Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications
4.Respond to complaints, members’ enquiries and problems of service delivery which are within the post holder’s responsibility and make suggestions for improving service delivery
5.Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements
6.Ensure the delivery of all services comply with relevant legislation and regulation.
7.Investigate and manage abandoned properties
8.Conduct tenancy checks and investigate tenancy fraud
9.To manage decants including being point of contact for tenant liaison
10.To carry out new tenant welcome visits and tenancy reviews
11.Investigate and process tenancy changes e.g. succession, assignment, mutual exchange
12.Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support
13.To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety
14.To monitor contracts providing estates services
15.To produce Estate Plans and work with other service areas to deliver these
16.To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy
17.To investigate and manage other key breaches of tenancy e.g sub-letting
18.To provide reports i.e. on management transfers or case work and actions
19.To work effectively with partner agencies
20.Identify the need for and promote tenant participation and community development initiatives
21.Organise and attend community meetings, forums and events including evenings and occasionally at weekends
Qualifications:
Educated to NQF level 3 (e.g. A Level / BTEC National Diploma, NVQ level 3) or has equivalent demonstrable experience
An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords
Knowledge:
Knowledge of current legislation relevant to housing, tenancy and leasehold management and safety and estate management
Communicating in writing
Produces clear and well-structured written work, which creates a positive impact on the recipient(s)
Key competences:
Planning and managing activities
Effectively manages own workload, prioritizing effectively and consistently meeting deadlines
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Rate: £144.12
Location: Lambeth, London
Should you wish to apply for this job opportunity, please send an up to date CV.
Job tags
Salary
£144.12 per day
