Location
Oxford, Oxfordshire | United Kingdom
Job description
Service Desk Analyst - Oxford - Consultancy - £25,000 - £28,000 + Excellent Benefits
Overview: Our client, a leading consultancy are seeking a dynamic individual to join their team as a Level 1 Service Desk Engineer based in Oxford.
You will provide technical software, hardware, and network problem resolution onsite to client. Perform problem diagnosis and guide users through step-by-step solutions in a desktop support-based environment. Provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained.
Responsibilities: - Ensuring the smooth running of the client’s systems and network infrastructure ensuring they get maximum benefits from them. Activities may include:
- Log, and investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service
- End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a permanent solution, escalating to the ServiceDesk as necessary;
- Manage and work to internal and customer SLAs, escalating any concerns
- Manage client expectations through clear communications
- Work closely with the customer to maintain and support the infrastructure and the customer’s tickets effectively
- Action hardware and software installations
- Create and maintain customer specific infrastructure documentation
- Work closely with the Senior Engineers, sharing information to enable the resolution of issues confidently and effectively
- Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge in line with business need
- Undertake all other reasonable requests.
Qualifications & Experience: - Experience as a ServiceDesk engineer supporting SMEs.
- Experience of working in a customer facing role
- Windows Server 2016 and Windows 2019
- Windows 10
- Active Directory
- SharePoint 365
- Office 365
- Mac Support
- MS Windows Server 2016 / 2019
- Office 365 based email
- PC/Server Hardware - diagnose and upgrade, both hardware and firmware on PC’s - understanding of Raid configurations, iLO, on servers
- AD - configure new users, new OU’s, configure sites and services, resolve issues
- DNS - Understanding of DNS
- Firewalls - Understanding and Basic troubleshoot issues
Overview / Benefits: - £25,000 - £28,000 Basic Salary.
- + Excellent Benefits Available.
Service Desk Analyst - Oxford - Consultancy - £25,000 - £28,000 + Excellent Benefits
Job tags
Salary
£25k - £28k per annum
