National Trust
Location
Worksop, Nottinghamshire | United Kingdom
Job description
We're looking for a Welcome & Service Assistant to join our Welcome Team at Clumber Park. Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 780 hours per year, and on average, you'll work 15 hours per week but again, this will be flexible depending on operational demand. Weekend, bank holiday and school holiday work will be required, with team members typically working around half of all weekend days and most bank holidays. We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024. Reporting to the Welcome Manager, you'll work as part of the wider Welcome team of around 30. Working within a positive team, we supportive each other in terms of wellbeing and progression. We want you to learn, discover and develop your career, and we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs. Most days, you'll be welcoming visitors at our Welcome Points, taking admission, scanning National Trust membership cards and providing information/orientation to them; promoting events, activities and offers to ensure every visitor gets the most out of their visit. Welcoming delivery drivers, contractors, volunteers and fellow staff members, you'll support the smooth running of whole-site operations. As part of the wider welcome team, you’ll work to target to promote and facilitate new National Trust membership applications and signpost other ways in which visitors can support our charity – including purchasing items from the Second-hand Bookshop or Walled Kitchen Garden produce cart, adding to their pin badge collection, or even leaving a gift in their will. Some days, you’ll be based at the Information Point in the ‘core’ visitor area; answering visitor queries, facilitating mobility scooter bookings, and completing National Trust membership applications. Other days, you’ll carry our ‘Rover’ duties; this is a ‘mobile engagement’ role involving interacting with visitors who are parked in the wider-parkland, outside of Clumber Park’s designated parking areas – primarily along the verges of Lime Tree Avenue. You’ll engage with visitors parked in these areas to communicate our conservation message, and update them on ongoing changes to parking and access. You'll provide mobile ‘welfare’ support to your fellow Welcome & Service Assistants who are positioned at our remote Welcome Points - facilitating comfort/lunch breaks throughout the day and operational support during busier spells. You'll occasionally support in the delivery of events at times throughout the year, including some car-parking duties. Working within the wider portfolio team of staff and volunteers you'll deliver outstanding visitor service. You'll also support across the property/portfolio when required. We'd love to hear from you if you are: customer focused with an understanding of the importance of great serviceJob tags
Salary
£10.78 per hour
