IT Technician

Location

Greater Manchester | United Kingdom

Job description

Job Title: IT Technician

Location: Hulme, Manchester

Salary: Support Staff Payment: Pay Points 10 - 122 (£25,276 - £26,927) per annum

Job Type: Permanent, Full time

Closing Date: Thursday 14th March

We have an exciting opportunity for an experienced Technician to join our IT Services team; providing a reliable and robust IT service which supports the learning and administrative needs of the college. In this role you will be responsible for providing technical support to staff, students' and other stakeholders through the effective use of the college service desk system. The IT Technician will have the opportunity to work on a number of different projects across the IT estate including software and hardware installations, college wide events and supporting the network infrastructure.

Main Duties and Responsibilities:

• Provide first and second line support for both staff, students and visitors through the use of the college service desk system
• Maintain effective and open communication to stakeholders, with updates on progress in lines with departmental targets
• Assist in supporting all IT equipment within the college including peripherals such as AV devices, printers, telephony, door access and CCTV
• Produce accurate inventory of all IT Assets and licences, answering queries from Senior Management as appropriate
• Work as part of the IT Department to install new equipment including desktop and laptop provision.
• Accurate use of Active Directory for account management
• Contribute to the System Maintenance Documentation; providing new procedures, updates and amendments as necessary
• Build effective relationships with external support providers; in order to resolve issues quickly and efficiently
• Use own initiative and critical thinking to prioritise tasks and manage own workload; maintaining flexibility and a readiness to undertake a wide range of tasks
• Assist with the setup, management and support of laptops and other IT elements for internal and public exams

About You:

You must have a real interest and natural enthusiasm for working within IT, with an awareness of developments in computer technology. You should be motivated to exploit how technologies can be used and applied within an educational environment; and be keen to develop projects in the future.

Previous Experience:

We are hoping to speak to candidates with experience in providing desktop, server and network support to an organisation. The ideal candidate will be comfortable with working with a range of users, and has demonstrable problem-solving skills. Experience of supporting all core desktop and server technologies including: Windows 10, Windows Server 2016 (and newer), Exchange 2016, Active Directory, DNS, DHCP. Microsoft 365 technologies - Intune, Microsoft Teams, SharePoint, OneDrive etc would be helpful. Although experience in education is preferred, it is not essential.

Please Note:

In order to complete your application for the role please follow the application link.

It is important for you to complete the form as we will not be able to proceed to your application unless this step has been done.

Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.

Job tags

Salary

£26.93k per annum