Junior IT Technician (M/F)
Location
Chippenham, Wiltshire | United Kingdom
Job description
As a junior IT Technician, you will be responsible for the daily resolution of end-user support requests and setup, repair, and troubleshooting of end-user computing systems and peripherals. You will regularly be required to research and troubleshoot software and hardware issues including network connectivity whilst providing support to all employees.
Job Role Responsibilities
- Directly resolve end-user hardware and software issues
- Communicate with users from acceptance to completion of tasks
- Adhere to company IT policies
- Reach out to senior IT staff for guidance on higher level issue
- Setup and configure new systems
- Maintain company PC image
- Troubleshoot and repair software and hardware issues
- Install software
- Keep operating systems, software, and drivers updated
- Inventory new systems and manage excess systems and peripherals
- Manage equipment in customer immersion room
- Keep users appraised of status of system repairs
- Advise manager and senior IT staff of end user policy violations
- Offer suggestions to reduce recurring issues or improving end users computing experience
- Ask for help – report unresolved issues and ask senior IT staff for help when necessary
- Supporting PCs, in an Active Directory environment
- Researching and troubleshooting software and hardware issues
- Network connectivity troubleshooting
- Staying on top of technical security issues\resolving malware/antivirus infections
- Looking for technical upgrades (Meeting Room, automation) which can benefit the business.
- Dealing with Mobile Phone setups
- Maintaining company asset list
Job requirements
- High level of IT knowledge and skills, particularly within a business environment.
- Forward thinking and a problem solver.
- Ability to juggle tasks and prioritize correctly.
- Keep up to date with new technologies.
- Approachable and able to work as part of the wider team.
- Ability to work as part of a team and display teamwork.
- Remains calm under pressure
- Able to drive, and willing to cover UK, including overnight stays where necessary to provide support to all Bechtle UK locations as and when required.
What we offer
- Hybrid Working (3 days in / up to 2 days remote if required) after probation in agreement with manager)
- £24,000 +- £28,000 depending on experience. Up to £500 per quarter bonus structure
- Location – close to the M4 with a modern, up to date living space and ample parking
- Culture – Social events, Supportive, Fun, Hard working
- Perks – Incentives (holidays, vouchers, lunches, spot prizes)
- Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
- Subsidised health care/medical benefits
- Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
Experience
- Proven track record in a similar role.
- Understanding of IT needs and requirements with a SME.
- 1-2 years’ experience in a similar role would be beneficial.
- Interest in IT, gaming, technical elements of IT
Reports to: Senior IT Technician
Jenny Careless | Human Resources | [email protected] | +44 (0) 1249 467935
Job tags
Salary