Technical Service Executive Apprenticeship BRITVIC SOFT DRINKS LIMITED

Location

Tamworth, Staffordshire | United Kingdom

Job description

What you will do in your working day

Key Responsibilities:

• To effectively manage all inbound and outbound service calls; correctly diagnosing breakdown faults to maximise both first line resolution and customer satisfaction.
• Overcome objections and use guided assistance to complete fixes of equipment over the phone where possible. Defer as many potential Total System Failures, isolating flavours where required.
• Ensure accuracy for all jobs logged for technician visits, with all relevant information included in case notes.
• Build and develop extensive knowledge of Dispense, Chiller & Ice machines in all variations and specifications for our various customers.
• Educate customers on how our equipment works and in turn teaching them basic hygienic and maintenance of equipment.
• Monitor and be responsible for, on a rotational basis the Service queue and AEP (asset existence programme) queue.
• Liaise with various external companies who support the service of our Chillers and Dispense systems in Ireland.
• To resolve internal and external customer enquiries and complaints at the 1st point of contact where possible to the customer’s satisfaction.
• Complete all administration to agreed standards and timescales ensuring that all customer information on file is accurate, and ensure data input accuracy minimising errors and costs.
• To undertake any other reasonable responsibilities as requested by line manager.
• To adhere to all department standards and guidelines.
• To be flexible in hours and days of work 8am – 8pm, 5 days over 7
• To represent Britvic and their culture internally and externally.

The training you will be getting

• Level 3 Customer Service Specialist qualification
• Functional skills in maths and English to level 2, if required.
• You will also receive extensive in house training as part of your induction as well as ongoing training on products and services. 

What to expect at the end of your apprenticeship

• This is for a permanent role within the technical service team

Job tags

Salary

£23.4k per annum