WTW
Location
Ipswich, Suffolk | United Kingdom
Job description
Location – flexible As an Account Director, you will be the lead central connection within WTW GB Retail bringing the full range of our experience and expertise in the delivery of our service to our clients. Our clients are customer facing companies and are passionate about their organisations, our team seeks to mirror this enthusiasm in working with and for our clients.Your primary role will be to lead the service of new and existing large corporate and global businesses, operating across a broad range of exciting industry sectors including Infrastructure & Utilities, Manufacturing & Industrial, Land Transport, Retail, Leisure & Hospitality, and Business Services as well as focussing on growth in the context of working with Sales, Industry and subject matter experts on new business, and growth–related activities.This role offers the opportunity to join a large and diverse team of professionals working collaboratively toward a common goal with a focus on knowledge growth and personal development. This role will also include the opportunity for you to be seconded under contract to a WTW client business for a said period of time, to perform as their internal Insurance Manager / AdvisorThere is flexibility to the primary base location of this role and it will be offered on a Hybrid basis. We are seeking motivated candidates to help support our continued success over the longer term. If this is an environment that resonates, we would be delighted to hear from you. The Role Client Relationship Management• Understand the clients' business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service. • Understand, apply and where necessary explain the business unit policies and procedures.• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people• Provide technical, industry and subject matter expertise where required • Draw on expertise within specialist technical teams within the BU and across the Group for clients as required• Liaise with clients and build strong relationships• Determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients • Grow existing portfolio by identifying new from existing opportunities• Work alongside (and provide direction as appropriate) to members of your account team and the CSE service team • Provide renewal documentation with the support of your account team/CSE and BrokersBusiness Development• Act as Client Service lead on new business across various GB Retail business units for large and complex opportunities.• Work closely with Industry leaders to promote industry propositions to clients and prospects. • Proactively engage Industry leaders to identify and engage with prospects in target industry sectors • Actively support the drive of the sales process in relation to winning, retaining and developing profitable new clients• Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining WTW CRM Dynamics database in order to create and convert sales opportunities• Respond quickly and accurately to new business introductions• Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities• Maintain a detailed knowledge of products and services offered by WTW• Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).Placement Management• Work closely and maintain working relationships with the market contacts (and the Broking Team) as required• Ensure transparency of agency and other commitments made to carriers and clients• Ensure compliant processing of contracts as per FCA and contract certainty requirements• Ensure accurate loading of data in to the Eclipse system within agreed time and quality standards• Check policies, market presentations and client documentation as appropriate• Design programme and pricing structures to best meet the client's needs based on knowledge of the client, the insurance market and industry sector proposition• Check policies, market presentations and client documentation as appropriate in conjunction with colleagues in Mumbai• Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the businessOperational and Service Delivery• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards• Support the BU in accurate budgeting, forecasting and tracking of revenue• Deliver high levels of client service in line with the GB Retail standard operating procedures for client activity• Manage client pricing to ensure each client meets agreed target profitability levels• Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels• Development of service plans that define the engagement and timing of engagement with the client• Manage KPIs/SLAs to ensure targets are met• Ensure adherence to Group policies, procedures and all regulatory requirements• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in placeOutsource ProvisionWork in a client's business for a said period of time as their Internal Insurance Manager / Advisor, should the opportunity arise and
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