TalkTalk Telecom Group PLC
Location
Greater Manchester | United Kingdom
Job description
Internal Comms & Engagement Manager page is loaded
Overview
We are TalkTalk Group’s Wholesale Business. With an annual revenue of c £1bn and 1200 employees over 3 core sites (Salford, London and Skopje, Northern Macedonia), we are the largest UK Provider of wholesale connectivity.
Our vision is to be the UK’s #1 wholesale platform, a one-stop shop provider of connectivity, cloud and ICT services that challenges the status quo. Our mission is clear, to be the UK’s best company to work for and best to work with. We believe this success is driven by the power of employees, and that our people are experts who care, challenge and commit.
About the Role
The Internal Communications and Engagement Manager is pivotal in ensuring colleagues are kept up to date with everything that is going on in the business. You are crucial in sharing our strategy, driving employee engagement and constantly looking for new and innovative ways to communicate and drive our culture forward.
As the Internal Comms & Engagement Manager, you will work closely with the CEO and their executive leadership team to support with day to day messaging and storytelling, ensuring that our employees understand the part they play in our future strategy. You will bring our customers to life with the strategic aim of driving increased employee advocacy of our products and services across the organisation.
This role will report Head of Employee Experience and will work closely with the rest of the People Leadership Team and People Business Partners.
What you will be working on
Provide a comms business partner style service to the Wholesale leadership teams
Consult with ExCo and their leadership teams on their communication strategies to increase their visibility across the business, in order to drive colleague engagement and increased understanding of the strategy
Being a subject matter expert on when and how they communicate and advise on the tools available
Working closely with stakeholders to ensure successful ‘all company’ communication including:
All Company / Business Unit Comms including organisational announcement and company updates
Comms support and advice on their activity roadmaps; co-ordinating, executing and promoting their campaigns / product launches etc.
Provide messaging to tell the narrative of the business
Stakeholder management is crucial to deliver engaging Business Unit updates including monthly events, local updates and listening workshops
Copywriting including creating/proofing updates from senior management
Coordinate and deliver company-wide comms (announcements / blogs, intranet content, various newsletters, webcasts)
Planning and delivery of company events
Co-ordinating local and company-wide events (both in-person and virtual) to enthuse and engage colleagues, including project planning, budget management and delegate experience
Provide online community management across our digital channels
Undertake other group communications projects as and when required
What will make you successful in your role?
Experienced in driving results in employee engagement, using a variety of tools and data
Proven expert in internal communications, working in a fast paced environment and used to managing change
Strong communicator and strategist
Self -reliant, takes initiative and is proactive
Strong stakeholder management is essential
How we look after our employees
True flexible working and hybrid working options available for staff
25 days holiday plus your birthday off (you also get the option to buy up to 10 extra days holiday per year)
Private Healthcare for all employees
Competitive pension scheme
Bonus payable on all roles (subject to company performance)
A range of inclusive employee networks to help integrate employees into life at TalkTalk
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
We’re on a mission to bring simple, affordable, reliable and fair connectivity to everyone. We believe every customer matters, so we’ve been challenging the status quo from the word go to change things for the better.
We’ve created a working environment where you can be yourself and give your all whether that be from your front room or the boardroom. You’ll be called on to out-think the competition and work closely with your colleagues to come up with new ideas and deliver great results for our customers.
It won’t always be easy, but it’s always exciting. There are great opportunities for you, and our business, if you’re ready to stand for something
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