Iron Mountain
Location
Corby, Northamptonshire | United Kingdom
Job description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
The Role
We are currently seeking a dedicated individual to fill the role of Digital Solutions Operations Supervisor at our Corby location.
As a key management figure, you'll be responsible for overseeing document logistics, preparation, scan conversion, and post-scan processes in both general and secure production environments. Your role will be crucial in ensuring optimal facility performance, adherence to operational processes, and attainment of commercial goals while upholding full compliance with local legislation and IME procedural requirements.
Key Accountabilities
Ensure that all client objectives are achieved to their satisfaction and that a pro-active and professional client communications strategy is developed and maintained to the highest levels
Support the DS team in the execution of exceptional delivery services and contract maintenance programmes;
Promote and maintain a high standard of operational excellence and personnel management, supervising all operational activity and operational personnel within the agreed upon parameters;
Ensure that all direct reports are met with daily and updated with current priorities and issues that may impact work in progress, delivery schedules, pipeline forecasts or commercial objectives;
Keep relevant colleagues updated on all operational or supply chain issues, productivity improvements achieved, service improvements achievements and cost savings initiatives;
Ensure that all required administration relating to daily operational throughput is managed and maintained;
Ensure that local operational staff are fully and regularly briefed on Task and Capture Centre performance, processes, procedures, objectives and other relevant information;
Ensure that all IME personnel policies are followed at all times.
Business Planning in close collaboration with the Regional Operations Director, Area Operations Manager and other Site Supervisors:
Agree, monitor and update on a regular basis a service delivery plan that commercially maximises the facility’s resources whilst meeting or exceeding client expectations
Agree and continually monitor/update a pipeline forecast and work-in-progress stream in relation to all service deliverables for the facility.
Collate and publish regular records in regards to service performance.
Ensure that all administrative requirements are accurately processed, collated and published in a timely manner.
Relationship & Performance Management within the jurisdiction of responsibility:
Ensure that a detailed and factual list of daily service deliverables is established, maintained and monitored at all times.
Set, monitor and continually seek to improve operational performance (staff contribution and service deliverables); share best practices with colleagues, through regular performance reviews and feedback
Ensure that the Communications Strategy is being followed and that all team members are kept fully briefed of all operational expectations, via shift start huddles and shift handovers
Monitor the individual performance of direct reports, and subsequent subordinate personnel; quickly address below-standard performance results.
Ensure that an up-to-date and comprehensive skills matrix is maintained for all direct reports, and training plans are maintained and updated accordingly;
Liaise with relevant employees to ensure that detailed production schedules and priorities to meet or exceed client expectations are in place.
Monitor ongoing workloads to ensure that all resources are being fully utilised to minimum target values and within required SLA target objectives.
Ensure a non-compliance procedure is maintained to address any quality or SLA failures.
Ensure that all non-conformance reports raised in relation to contract breach are processed quickly and accurately for reporting through to Senior Management.
Liaise with client contacts and IME key stakeholders to ensure that all relevant deliverables are being provided to client expectations and in-line with contract obligations.
Quality Assurance & Continuous Improvement in collaboration with the regional Process Controller:
Ensure that specific and detailed SOP workflows are communicated effectively to all subordinate employees; ensure compliance by effectively training and equipping employees, and maintaining evidential training records
Ensure that detailed TQA processes and procedures have been communicated and are being followed according to requirement.
Undertake investigations, publish reports and recommend remedial actions relating to non-conformance incidents.
Contribute fully to any investigation resulting from a major service failure, breach of contract or any instance that may damage the reputation of Iron Mountain or its relationship with an individual client, as requested by Senior Management.
Identify process improvements relating to the processing and production of all products and services delivered including close monitoring and interrogation of ongoing performance results.
Knowledge/Skills/Experience
Previous experience in document management, scanning, or related field, with a strong understanding of digital conversion technologies and processes is advantageous
Proven leadership skills with the ability to motivate and inspire a team to achieve goals and meet deadlines.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate clearly with clients.
Sound understanding of business process management procedures and techniques
Comprehensive experience of process implementation & delivery, knowledge of operational security in relation to client confidentiality and legislative compliance.
Specific roles requirement:
Security clearance (Terrorism)
Legal residence in UK for 5 years
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
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