Location
Norwich, Norfolk | United Kingdom
Job description
Are you a Customer Experience expert ready to take on a challenging role as an Account Executive? Do you thrive in resolving complex client queries and providing top-notch customer service? If you answered "yes" to these questions, my client in Norwich City Centre is looking for someone like you!
As an Account Executive, you will join our award-winning consultancy and become an integral part of their Case Management team. Your role will involve handling a wide range of client queries. Your mission: to ensure their clients' cases are managed effectively, and their queries are resolved promptly.
Account Executive Key Responsibilities:
- Investigate and resolve complex client and supplier queries with finesse.
- Collaborate with customers to meet and exceed agreed Service Level Agreements (SLAs) daily.
- Liaise with suppliers to secure the best outcomes for their clients.
- Collect and organise client usage data from various sources.
- Accurately input data into their CRM system (Salesforce) while maintaining quality standards.
- Scrutinise and validate client bills, addressing anomalies in coordination with clients and suppliers.
- Provide exceptional customer support within their organisation, ensuring all deadlines and internal requirements are met.
- Collaborate and support the senior management team when needed.
Qualifications and Skills:
- Strong background in customer service, especially in handling challenging situations.
- Excellent negotiation skills and the ability to diplomatically resolve queries and complaints.
- Proficiency in analys ing data, including invoices and spreadsheets.
- Outstanding written and verbal communication skills.
- Flexibility and the ability to adapt to various roles within the team.
- Familiarity with Microsoft Office products, particularly Word, Outlook, and Excel.
In this role, you'll receive comprehensive training on the industry, their processes, products, and company strategies. Moreover, you'll learn to use essential software tools like Salesforce and Microsoft Office. They value a professional and friendly attitude, attention to detail, strong organisational skills, and proficiency in English and Maths.
My client takes pride in their culture of happiness and work-life balance. They offer an attractive benefits package that includes:
- A company pension scheme exceeding legal requirements.
- Fair pay, as they are a Real Living Wage employer.
- Generous holiday entitlement, including a Christmas shutdown and additional leave for long service.
- A Wellbeing program, allowing you to take extra time off with your favourite person.
- Flexibility, including remote working options (based on business needs and performance).
- Ongoing learning and development opportunities through lunch and learn sessions.
- Access to mental health support as an accredited Mindful Employer.
- One day a year to volunteer for a charity of your choice.
- Team rewards and quarterly socials.
- Monthly contributions to a wellness activity.
Are you ready to become an integral part of their award-winning team and make a positive impact on their clients' experience? Apply now to Emma at Select and embark on an exciting career journey at my client's consultancy in Norwich City Centre. Join them and help them deliver top-notch customer service in this exciting sector!#J-18808-Ljbffr
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