Microsoft
Location
Remote | United Kingdom
Job description
Overview: Windows & Web Experience (WWE) is a creative community of designers, researchers, and writers on a mission to create compelling customer experiences while imagining the future of web and Windows experiences. Between Copilot, Windows, Edge, Bing, and mobile apps, we’re creating end-to-end web experiences from shopping to search, ads, news, sports, and gaming. Our diverse team works to create products and ideas that empower us to move fast and build delightful experiences for billions of customers worldwide. Join us! We’re looking for a UX Writer 2 who’s driven by empathy and knows how to translate technical language into friendly, conversational UX. You love to simplify complex ideas using the written word. You understand what makes a product successful, focusing on the human need that underlies the work. You’re a linguist: you’re creative, intuitive, collaborative, and confident in your expertise. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications: Required/Minimum Qualifications: 1+ year(s) proven writing or content design experience AND a certification, degree, or training in English, Writing, Human-centered Design, Literature, or related field OR equivalent experience. Additional or Preferred Qualifications 3+ years proven writing or content design experience (e.g., writing samples) AND a certification, degree, or training in English, Writing, Human-centered Design, Literature, or related field OR equivalent experience. Responsibilities: Writing: Applies a foundational understanding of the customer experience and user interface guidelines and principles when developing content to meet user needs. Collaborates with cross-functional stakeholders (e.g., engineering, research, design, product) to understand products/content areas, multiple audiences, and voice and tone of the content to write for optimal experiences. Participates in co-design sessions to apply to solutions with customers to further inform content design. Applies localization, compliance, public relations (PR), and accessibility best practices and guidelines to content. UX Review and Stakeholder Collaboration: Applies editorial judgment and data-driven insights to shape and maintain content for one or more areas (e.g., for a content set, reviewing, improving, editing, or removing content; for a design review, reviewing and critiquing interaction design and user-experience [UX] text). Ensures content message is clear, concise, and aligned to a larger communications strategy. Collaborates with relevant cross-team and cross-project stakeholders (e.g., engineers, product managers, marketing, writers, designers, researchers) to understand and align content with project goals. Customer Research: Identifies and assists in determining research opportunities with cross-functional stakeholders to apply customer-driven insights. Learns about and applies information gathered from research to inform and assist with designing content strategy in line with customer and Microsoft needs and mutual goals. Content Strategy: Assists to identify points in the customer journey where content is appropriate for customers within specific audiences to meet customer and Microsoft needs. Helps develop content plan that bridges surfaces, aligns with product strategy, and translates into content tasks in collaboration with cross-functional teams. Content Operations: Executes on processes for completing, delivering, and distributing writing workflows with alignment to a larger overall plan (e.g., editorial processes, user-experience [UX] pattern guidelines, terminology lists, voice, tone). Works with cross-functional teams (e.g., product, legal, compliance, design, marketing) to ensure completion of writing workflows. Innovation and Best Practices: Provides feedback to team members and/or cross-team stakeholders using foundational content area knowledge to improve and simplify processes and workflows to better serve partners/customers or internal stakeholders. Stays updated on industry trends and adjusts the content strategy as needed. Evangelizes value of content to cross-functional stakeholders. Collaborates with cross-organizational writers on key initiatives (e.g., style guides, terminology efforts, shared text across products). Other: Embody our culture and values Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
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Salary
$94.3k - $198.6k per annum
