Location
Co. West Midlands | United Kingdom
Job description
Job Title: Second Line Support Technician
Location: Walsall
Salary: £26,000 + Benefits
Join our clients team as a Second Line Support Technician in Walsall. If you're skilled in technical support, problem-solving, and have excellent communication, we want to hear from you.
This job is shift based: 7am-3pm, 8am-4pm, 9am-5pm and occasionally 10am-6pm. Occasional weekends will also be required.
Responsibilities:
- Provide second line support for all our clients technology systems.
- Support colleagues with hardware, software, and IT queries.
- Identify, diagnose, and resolve incidents within SLAs.
- Release changes to the estate and onboard new solutions.
- Collaborate with third parties for new store openings and system support.
- Monitor system jobs, respond to alerts, and complete root cause analysis.
- Offer suggestions for improving support services.
- Install, remove, and record movement of technology equipment.
Requirements:
- 3+ years' experience in a similar role.
- Proficiency in SQL, .Net, Microsoft Windows, and Office 365.
- Strong troubleshooting skills and ITIL understanding.
- Excellent documentation skills and IT security awareness.
- Flexible working hours and occasional travel may be required.
If you're ready to excel in a challenging yet rewarding role, apply now!
IT - ANALYST - ENGINEER - 2ND LINE - SUPPORT - SERVICE DESK - 365 - MICROSOFT OFFICE - SQL - OFFICE - INFRASTRUCTURE - NETWORKS - ITIL
Job tags
Salary
£26k per annum
