Office Administration Apprentice THERMIX UK LTD

Location

Ardleigh, Essex | United Kingdom

Job description

What you will do in your working day

• Answering phone calls to provide our various customer support to different types of customers (trade and retail customers). Keep a log of the important calls which needs the follow up and make the follow up calls once the task finished.
• Answering customers queries through various email accounts (sales, accounts, technical and shipping) using MS Office. This includes sending the technical answers, quotation (using our accounting software), resolving customer’s problem on the sales orders, shipping and refunds.
• Handling sales and purchase invoices using our accounting software and MS Excel. Documenting the invoices in a properly organised manner.
• Managing sales orders with production which includes sending the sales order to production, and sending order confirmation to customers all through our e-commerce website back end software (Woo commerce).
• Constant communication with production team to keep the accurate records of goods inward and goods outward. Creating the purchase orders for the low stock items and regular orders.
• Liaising with various component supplier by phone and email about the order lead times and theirs stock levels.
• Keeping the higher management informed about the sales, production and purchasing.
• Managing the deliveries with our transport provider using the online transportation platform. Checking the platform on daily basis to monitor the goods delivery status and handle any problem arises on the delivery.
• Creating a detailed sales reports covering the monthly sales, turnover, and items sold etc.
• Printing the various different product labels (with design pro software) and product manuals.
• Other general office administration.

The training you will be getting

• The apprentice will be working towards the Business Administrator Level 3 Apprenticeship Standard including a Level 3 Diploma for the Business Administrator (Administration for Marketing and Sales).
• Monthly classes at Colchester Institute (Colchester Campus).

What to expect at the end of your apprenticeship

• Becoming an Office Administrator or Business Manager.

Job tags

Salary

£10.3k per annum