Customer Service Advisor

Location

Felixstowe, Suffolk | United Kingdom

Job description

Become part of our 24/7 team providing support to a dynamic shipping operation. Warning, if you’re looking for a 9-5 Monday to Friday desk job, this isn’t the role for you. Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Service Advisor.

Be part of the movement – and play your part.

About the role

We understand that to be successful we need to grow and develop our talent. Communicating with our teams in both the Ports of Felixstowe and Immingham including delivering drivers, you’ll also be part of the dynamic customer services team, delivering a premium service. If you have a gregarious nature but enjoy working as part of a team on a shift rotation, including nights, evenings, and days, willing to take responsibility and make informed decisions, then please get in touch with us.

You will be responsible for:

• Supporting customers on their journey, via updates in systems or communicating on the status of trailers.
• Communicating with our internal stakeholders.
• Planning with stakeholders to efficiently load and depart vessels on-time, fulfilling all necessary requirements.
• Safeguarding and enhancing the service level offered by DFDS and surpassing our client expectations.

About you

We're on the hunt for a Customer Service Advisor with excellent IT skills but can also thrive in a challenging environment. Alongside your strong IT skills and dedication to ensure customer satisfaction, you'll be the go-to person for resolving inquiries and customer service issues with ease. If you're adaptable, quick on your feet, and passionate about delivering a top-notch service, join our team and become the hero of our customer interactions!

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover
• Contributory company pension scheme
• Holiday Purchase Scheme
• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
• Huge range of retail discounts from high street and online retailers
• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
• Access to Thrive, our award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.

Job tags

Salary