Operations Manager

Location

London | United Kingdom

Job description

A highly reputable health club is seeking an Operations Manager to oversee all aspects of the facility’s operations, ensure exceptional customer service and drive business growth. The Operations Manager will lead a team of dedicated staff members, uphold high standards of cleanliness and safety, and foster a positive and motivating atmosphere for their members. The Operations Manager will need to have previous experience in a similar operations role with a track record of success in driving growth. In addition, you will have strong leadership, communication, and finance-related skills.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Recruit, train, and supervise staff members, including fitness trainers, front desk personnel, and cleaning staff
• Set performance goals and provide ongoing feedback and coaching to ensure the team's success
• Foster a collaborative and supportive work environment that promotes employee morale and retention
• Oversee day-to-day operations, including facility maintenance, equipment upkeep, and cleanliness standards
• Develop and implement efficient operational procedures to enhance productivity and member satisfaction
• Manage inventory and procurement processes to ensure adequate supplies and equipment availability
• Maintain a strong focus on delivering exceptional customer service to members, addressing enquiries, concerns, and feedback promptly and professionally
• Implement strategies to enhance member retention and satisfaction, including organising member events, implementing loyalty programs, and gathering feedback.
• Identify opportunities for revenue growth, such as membership promotions, personal training packages, and retail sales initiatives
• Analyse financial performance metrics and develop strategies to achieve business targets and KPIs
• Develop and implement effective marketing strategies to attract new members and retain existing ones
• Monitor sales performance and develop sales initiatives to drive membership growth and meet revenue targets
• Build partnerships with local businesses, schools, and community organisations to increase brand awareness and attract new clientele.

Knowledge, skills and qualifications required:

• Have proven experience in a management role, with a track record of success driving growth
• Have strong leadership and managerial skills
• Excellent communication and interpersonal skills
• Solid understanding of budgeting and financial analysis
• Passion for health and fitness, and creating a positive environment

Shifts: 37.5-hour week - some shift cover (up to 2 evenings per week) – 3-week shift pattern (06:30-14:00, 13:30-21:00, 1 in 3 weekends (07:30-15:00)

Salary: £30,000 (OTE up to £35,000)    

Benefits: pension, access to gym facilities and services, onsite parking

Job tags

Salary

£30k - £35k per annum