Customer Services Submissions Officer (Full-time)

Location

Wymondham, Norfolk | United Kingdom

Job description

KFS are one of the leading forensic providers in the UK. We pride ourselves on delivering a quality service and building strong working relationships with our customer base. Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations.

We are passionate about supporting the Criminal Justice system and want to hear from potential employees who share that same passion.

Please read the requirements of the job carefully as your application will be measured against them. Please ensure you have the experience we are looking for. This is a specialist role and as such we will only shortlist those with the relevant experience and attributes.

Purpose of Role

To provide a highly professional and exceptional service to customers both internally and externally.

Role Summary

This is a broad customer facing role within CSD dealing with a wide range of tasks. The individual will be required to be flexible and demonstrate supportive and effective teamwork in achieving the day to day work objectives of the department. The role will also involve the Admin Support in Toxicology tasks

Duties & Responsibilities

• Support the CSD Team Leader in providing a day to day administrative service to the operational/scientific teams.
• To respond to customer queries and follow departmental procedures with a high level of accuracy in what is a strictly regulated environment.
• Ensure excellent customer service is consistently provided to all internal and external customers.
• To coordinate the efficient administration of exhibit management with emphasis on continuous improvement.
• Data entry onto KFS bespoke Casework Management systems.
• Emailing completed statements, delivery notes and customer notification forms daily by close of play.
• To meet, greet and register all KFS Visitors in adherence with KFS security policy and guidelines.
• Coordinate an efficient telephone, postal and stationery service
• To support general administration tasks as required
• Liaise with CSD teams at other KFS sites to ensure effective work-flow.

Skills & Competencies

• Exceptional customer service skills
• Exemplary verbal and written communication skills
• Problem solving skills and ability to deal with complexity coupled with managing a high workload
• Administration skills desirable
• Able to work under pressure and to tight deadlines
• Strong IT capability to include Microsoft Office

Personal Attributes

• Professional business disposition and of smart appearance
• Highly motivated individual who approaches work with a positive attitude
• Able to work on their own initiative and with exceptional attention to detail
• Well-developed interpersonal skills
• High level of honesty and integrity is essential
• Strong work ethic and commitment
• Team player and willingness to support others
• Willingness to work flexibly in response to business requirements

Qualifications & Experience

• GCSE Maths and English essential. Previous customer service experience desirable

Terms & Conditions

• Salary £22,010.56 per annum
• Hours – 37 per week
• Holidays – 25 days per annum plus statutory holidays
• Pension – Contributory
• Employee Assistance Programme
• Cycle to Work scheme
• Retailer discounts
• Location: COVENTRY

IN ORDER TO PASS OUR STRINGENT SECURITY VETTING YOU MUST HAVE RESIDED IN THE UK FOR THE PREVIOUS 5 YEARS FROM THE DATE OF YOUR APPLICATION. WE CANNOT CONSIDER APPLICANTS THAT HAVE NOT LIVED IN THE UK FOR THE PREVIOUS 5 YEARS AND YOUR APPLICATION WILL BE AUTOMATICALLY REJECTED.

KFS is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. One of our goals is to work within an environment free from discrimination, harassment and prejudice. We aim to embed this in all of our recruitment and selection policies, procedures and practices.

The closing date for this position is 29 MARCH 2024 at 11:59 but we reserve the right to end the vacancy earlier if we find enough suitable applicants to progress to the next stage.

Job tags

Salary

£22.01k per annum