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Location

Stevenage, Hertfordshire | United Kingdom

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Job description

A Vacancy at East and North Hertfordshire NHS Trust.

We are recruiting for aNHS Entitlement and Private Patient Administratorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will be a contact within the Private Patient and NHS Entitlement Team for staff and patient’s enquiries and advise on charging queries and policy interpretations. You are expected to ensure that all Private Patient administration within the Trust complies with Standing Financial Instruction.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!

Be responsible for the management of daily referrals to the Private Patients and NHS Entitlement teams.

Investigate eligibility to access NHS treatment without charge taking appropriate action where necessary. Ensure that any non-urgent treatment requested is paid for in advance of any treatment received.

Work and support all Divisions in the implementation of income generating schemes.

Work unsupervised and act independently to manage own workload, referring to Line Manager when necessary.

Work with Consultants, their secretaries and Private Health Insurance companies to ensure robust communication with accurate quoting around pricing, clinical conditions/ diagnostic tests and patient individual policy terms and or restrictions.

Liaise with wards and clinic areas who are accommodating private patients to assess and escalate any patient concerns, obtain patient feedback about the private patient service

Maintain electronic and paper administration systems.

Recept any private ad hoc clinics when required at the Trust.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

This advert closes on Monday 4 Mar 2024

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Job tags

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Salary