Client Service Account Manager - Associate
Location
Bournemouth, Dorset | United Kingdom
Job description
Job Description
If you are keen to develop an excellent understanding of our client’s primary business and ensuring a seamless client experience, then join our team.
As a Client Service Account Manager - Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strive to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. The CSAM is the client’s champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular “Service Reviews” with clients either in person or remotely.
Job responsibilities
- Is responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
- Maintains an accurate and active service temperature check for all Clients within the portfolio
- Identifies and remediates service issues that impact the Client and escalate potential risk associated with Client activities
- Understands organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
- Understands the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
- Assists in developing and executing jointly agreed service plans that focus on process improvements for Clients
- Promotes use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience
Required qualifications, capabilities, and skills
- Strong Customer-facing / relationship management experience in similar area
- Excellent verbal and written communication skills, including executive communication skills
- Ability to develop and mobilize internal network, key stakeholders and associated resources
- Keen interest in the Banking digital technology transformation agenda
- In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to work effectively under pressure
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
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