M365 & IT Support Lead

Location

Croydon, Greater London | United Kingdom

Job description

The Role:

We are seeking an experienced and highly motivated M365 and IT Support Lead to sit within our Service Desk operations and drive our internal IT improvement plan. The successful candidate will possess a strong background in M365 and EUC management, as well as expertise in creating and implementing improvement initiatives to enhance the overall effectiveness of our IT systems. This role will be responsible for technical leadership within the Service Desk team, ensuring timely resolution of IT issues, and leading standardisation and continuous improvement workstreams within the technology infrastructure and workspace environments.

As the business scales and the internal IT/Service Desk becomes more manageable, the role will evolve to include working on revenue generating opportunities, potentially on customer sites. This shift will make the role more customer-facing, offering opportunities for professional growth and contributing directly to the company’s success and revenue generation, representing an exciting prospect for someone seeking diverse challenges and broader responsibilities.

Duties will include:

• Develop and implement a comprehensive IT improvement plan in alignment with the organisation’s strategic objectives.
• Lead the management of our Microsoft Modern Workplace environment and be technical escalation for junior members of the Service Desk team, ensuring a high level of customer service and technical support.
• Oversee the design, implementation, and maintenance of the organisation’s IT infrastructure, including Microsoft 365 tenancy, servers, networks, hardware, and software.
• Identify opportunities to optimise IT infrastructure, systems, and processes to enhance overall efficiency, security, and scalability.
• Oversee incident, request, and change management processes, ensuring timely resolution and minimal disruption to business operations.
• Working closely with the Service Manager, develop and maintain a knowledge base and documentation for common issues and resolutions.
• Working closely with the Service Manager, develop and implement IT policies and procedures.
• Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.
• Hands on for support and environment administration.
• Collaborate with other teams and departments to streamline processes and enhance cross-functional communication.
• Risk Evaluation and Disaster Recovery Planning.

Skills and experience needed for this role:

• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100 & MD-101 or MD-102)
• ITIL Foundation qualifications would be desirable
• Previous experience of working with a Service Desk or IT Operations team is essential.
• Strong knowledge of IT infrastructure, including hardware and software, networks and security systems.

• Experience required in delivering IT technical services within a small to Medium MSP organisation.
• Strong Experience configuring and administering Azure Active Directory Domain Services (ADDS).
• Strong Experience configuring and administering Microsoft teams and Teams Phone System.
• Strong Experience working with ticket management systems (preferably HaloPSA) .
• Working knowledge of ITIL practises/processes.
• Experience building and documenting Processes and workflows.
• Experience working with vendors and/or 3rd parties suppliers.
• Experience with building and/or maintaining a Service Desk.

Salary:

£40,000 – £50,000 dependant on experience.

Benefits:

22 days basic holiday (increasing to a max of 25 days), additional leave for mental health care

Private healthcare

Healthcare cash plan

Personalised career development plan

Season ticket loans

Company bonus scheme

Employee Assistance Program

Working Hours:

0900 – 1730 Monday – Friday (37.5 hours per week).

Location:

Located within our Croydon HQ (CR0 4WD).

Who We Are:

Welcome to Technimove, where Purpose, People, and Passion are what drives us.

Our purpose is to revolutionise the IT landscape with cutting-edge professional services and data centre migrations for top-tier service providers worldwide. With expanded offerings, we forge stronger relationships with valued partners and clients, delivering exceptional service and solving complex problems through our expert team.

At Technimove, our strength lies in our people . We cultivate a diverse and dynamic team of experienced professionals and fresh talent.

Our inclusive and supportive culture empowers individuals to thrive and unlock their full potential. Through our comprehensive internal development program, including apprenticeships, we value personal growth and success from day one.

Passion fuels our drive, determination, and love for what we do. We are committed to providing the highest standards of service to our clients, regardless of project size. We seek individuals who share our excitement and want to be part of Technimove’s future success story.

Join us in making a mark in the industry, driving innovation, and nurturing a culture of personal growth, professional excellence, and unparalleled achievement. Unleash your passion and embark on your journey with Technimove.

If you would like to join an industry recognised organisation at an exciting time, please send your CV and a cover letter to [email protected]

Technimove is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or any other protected characteristic as outlined by law.

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