Guest Relations Executive

Location

Wimbledon, Greater London | United Kingdom

Job description

Overview

A leading provider of luxury accommodation are looking for someone with outstanding organisational and communication skills to join as a Guest Relations Executive.

Salary: up to £23,000

The Role

• Liaising with the bookers of the apartments to get the arrival details of guests
• Running Arrival Reports and scheduling Meet and Greet Arrivals
• Managing the Allocation and Return of Keys
• Responding to guest queries/requests/complaints with solutions which exceed their expectations
• Checking guests into apartments during busy periods
• Contacting guests once checked in to ensure they are happy with their apartment
• Arranging contractor access to apartments when guests are in-house
• Managing the allocation of car parking spaces and permits
• Conducting viewings when necessary and ensuring our apartment standards are being met at all times
• Arranging contractor access to apartments
• Allocating the weekly servicing and departure cleans of our apartments to our Housekeeping Team
• Other reasonable tasks

Key Skills/Experience

• Ability to follow existing, and shape new, Standard Operating Procedures
• Ability to take ownership of issues and be accountable
• Organisational skills – prioritising, following-up, accurate record-keeping
• Friendly, confident and with a good sense of humour
• The ability to stay calm under pressure – this is vital
• Excellent written and verbal skills
• Proficient in the use of Microsoft Outlook, Word and Excel
• Great telephone manner
• The ability to communicate with staff at all levels
• To be able to think from a Sales perspective as well as logistically
• Forward planning and a good memory
• A flexible approach to hours
• A desire to improve the Guest Experience

Job tags

Salary

£23k per annum