Customer Service Assistant - Platform
Location
Nuneaton, Warwickshire | United Kingdom
Job description
As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.
An exciting opportunity has arisen for a Customer Service Assistant to join our Passenger Services team based at Nuneaton station on a full time, permanent basis to provide a comprehensive customer service and care at the station, to maximise revenue income and to help maintain a clean, safe and presentable retail environment to West Midlands Trains customers. This role involves working around a roster, you will be expected to work weekends and shifts to meet our customers needs.
What does the job involve?
- Responsible for care of all despatch equipment
- Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
- Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
- Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
- Ensure compliance with the requirements of the Health & Safety at Work Act
- Ensure the safe and timely despatch of trains
- Ensure high levels of customer service are provided
- Maintain a record of delays, replatforming and other events affecting the train plan as required
- Proactively ensure that information is communicated within the station team and to other locations as appropriate
- Assist with disabled passengers as required
- Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times
- Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required
What skills and experience do I need to do the job?
- Ability to speak clearly and provide information in a manner that can be easily understood
- Customer focused
- Efficient and calm
- Polite and friendly
- Flexible to the requirements of the job
- Good communication skills
- Ability to use own initiative when appropriate
- High standard of personal presentation
- Numerate and literate
- Computer literate
What is the salary and benefits?
- Salary of £23,254 rising to £27,142 after successful completion of probation
- Final salary pension – one of the best pension schemes available
- Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
- 75% off all other train company travel tickets
- Retail discounts
- Career development opportunities
Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out
As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.
Applicationswill be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.
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