One Utility Bill
Location
Newcastle upon Tyne | United Kingdom
Job description
Customer Collections Advisor | £21,674
Fixed Term Contract - Full-Time(6 months)
10am - 6pm (Monday - Friday)
A little bit about us
We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It’s a game changer.
It’s also a great place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs.
Our people scored us a whopping 9.3 out of 10 for “I recommend One Utility Bill as a place to work” in our last employee engagement survey.
We need someone:
???? Cool, calm and collected, even when things are hectic
???? Great at handling complaints from frustrated or confused customers
???? Great listening and communication skills
⭐️ Resiliance and ability to work towards and exeed targets
What you’ll be doing
You’ll be in our busy Customer Support team helping to navigate our customers journey and bring people back to financial health. Taking ownership of a portfolio of customers with overdue debit balance, making 50-80 calls per day, with collection goals and targets in place. Obtaining payment, resolving queries/disputes and where appropriate agreeing to a payment in a timely and satisfactory manor.
What you’ll get from us
???? Firstly, the big one, you can expect a basic salary of £21,674 (pro-rata’d to reflect the length of your fixed-term contract - this works out at roughly £10.42 per hour).
???? You’ll get 25 paid holidays (also, pro-rata’d) with bank holidays on top!
???? Up to £1500 for direct business benefit learning of your choice
You’ll receive (and be paid for) all of the right training to help build your product knowledge and confidence when speaking to customers on the phone.
???? Our brand new shiny employee benefits platform, Magpie, will be yours to use from day one.
???? Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
What happens next?
Send in a CV (preferably yours) through our online application form and answer the application questions so that we can get a good understanding of your current situation.
If you seem right for the job, we’ll arrange a telephone interview with the People Team.You’ll be invited to this via email so keep an eye on your inbox (including spam). We’ll talk next steps from there.
You'll work 10am until 6pm, Monday to Friday (40 hours per week)from our office in Ouseburn, NCL. There is no remote option for this role.
To apply for this role you must be eligible to live and work in the UK.
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