RGB Network
Location
Hertfordshire | United Kingdom
Job description
Key accountabilities/primary responsibilities
Generate quotations as they arise daily or tasked by line manager, prioritising urgent enquiries that may lead to service disruptions from Engineer(s) reports working under and assisting the Contracts Manager-Estimator responsible for delivery.
Any delays in issuing a quotation outside of our control, such as parts or supplier information, ensure the client is advised of the delay so that expectations are met or understood.
Identify and escalate any Health, Safety or Welfare concerns noted that need to be addressed to undertake works escalating to line manager.
Identify from reports any potential compliance concerns that may affect both us and Client, escalating to line manager.
Prior to issue of a quotation, check site history and records for similar or same quote not already accepted, inform line manager
Be aware of any site trends noted that require further investigation by the allocated Contract Manager or Operations Manager.
Ensure financial outcomes of an accepted quotation meet company expectations on margins.
Develop supplier relationships to always ensure best price and delivery are always obtained within company guidelines.
Ensure on quote acceptance that the Helpdesk have all required information regarding but not limited to: Time, Resource, Materials, Supplier, Part numbers, Equipment, disruptions to service, additional safety or compliance issues required, any customer notes or specific requirements for the works to be raised and scheduled in for completion.
Under the direction of Line Manger chase up quotes with client within 14 days for non-urgent quotes, 7 days for urgent quotes. Keeping records up to date on CAFM systems.
Under direction of line manager be responsible for generation of quotations resulting from HIU service periods and call outs. (Specific training to be provided). Ensure relevant Contract Manager and Operations Manager informed and updated.
Effectively prioritise any client complaints appropriately, ensuring all details are recorded and escalated to the Operations Manager as they arise.
Assist with the progression of quotes, i.e. ordering of parts, scheduling works, scheduling sub-contractors when required and closing jobs in preparation of raising invoices.
SALARY & PACKAGE£30,000 - £45,000 (DOE)
Holiday entitlement: 25 days plus Bank Holidays
Bonus incentive schemes
Uniform, phone, tablet,
Child care voucher scheme
Auto enrolment pension
Training and development
Sickness insurance scheme
Tech desk support
PLEASE CONTACT SEAN HITCHMAN ON 020 7932 2800 / [email protected]Job tags
Salary
£30k - £45k per annum