Experienceguildford
Location
Guildford, Surrey | United Kingdom
Job description
Job description Take on a new role where you’ll be driving a customer focused culture, helping us to provide excellent service and continue to enhance our customer experienceWe’ll look to you to use your knowledge of forecasting to create robust resource plans which take account of scheduling, recruitment and demand planningYou’ll be working closely with resourcing and line managers, allowing you to broaden your network and hone your relationship and stakeholder management skills
What you'll do We want to be number one for customer service, and you’ll be helping us to achieve this by providing specialist support to facilitate forecasting, productivity and service improvements. You’ll be maintaining a broad understanding of key business objectives and changes, in order to understand their impact on resourcing and scheduling.
As part of your role, you’ll be identifying opportunities and making recommendations to enhance existing technology. You’ll have the opportunity to use your knowledge of existing technology capability to optimise performance and customer experience.
Day-to-day, you’ll be: Forecasting and scheduling for a large scale operation, managing real time adherence and delivering strategies for the businessUndertaking ongoing robust analysis of workloads to determine anticipated demands and support the building of effective resource plansUtilising existing tools and supporting the development of new tools and models to allocate work efficiently and effectively, ensuring regular reviews to identify any strategic changes which may be requiredCoaching line managers with best practice on recruitment and how to optimise their resourceWorking with resourcing to make sure that the working patterns being recruited for match the workload and customer demand model for the channelThe skills you'll needYou’ll already have a background in MI analysis and will have built up good analytical and problem solving skills. You’ll work with good attention to detail and be proficient in using Microsoft Office, including Word and Excel.
We’ll also expect you to have:
The ability to analyse and understand business issues and the impact of the proposed solutions on the businessA robust analytical approach to more complex requirementsStrong interpersonal and communication skillsA broad understanding of HR, resourcing and cost management principles and cultureKnowledge of a forecasting and scheduling tools and systemsIf you have any questions, please reach out to Sam Cross [email protected]
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