Service Desk Analyst Apprentice
Eclipse Wholesale
Location
Gateshead, Tyne and Wear | United Kingdom
Job description
What you will do in your working day
What you will do in your working day
- Placement of all order types on Supplier Portals.
- Managing day-to-day issues associated with the services provided to the customer
- Providing updates on existing provisioning and maintenance queries
- Managing communications from customers and suppliers
- Accurate input of order details onto all systems
- Co-ordinate jobs/ arrange engineer visits
- Raise and resolve provisioning escalations and faults
- Schedule and action all tasks to completion within specified timescales
- Follow all procedures and deliver high a level customer satisfaction
- Work towards set KPI’s, goals and objectives
- Ensure systems are kept fully updated for each action and point of customer contact
You will work towards the Level 3 Data Essentials standard with Eclipse.
The training you will be getting
Why choose our Microsoft Data Essentials apprenticeship?
- QA’s Microsoft Data Essentials Level 3 Apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace
- Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth
QA's Microsoft Data Essentials Level 3 apprentice will learn to:
- Source, format and present data securely, using Microsoft Excel, Power BI and SQL
- Analyse structured and unstructured data to support business outcomes
- Blend data from multiple sources as directed
- Communicate outcomes appropriate to the audience
- Apply legal and ethical principles when manipulating data
QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to:
- Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
- Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
- Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions
Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure.
What to expect at the end of your apprenticeship
- 90% of QA Apprentices secure permanent employment after finishing their apprenticeship
- Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Job tags
Salary
£17k per annum
