ENSEK
Location
Nottingham | United Kingdom
Job description
We are a technology business operating in the global energy sector.
ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.
But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.
That is where you come in.
We are looking for an energetic Product professional who is looking to take a step up into owning a largely green field CRM product for us here at ENSEK. This is an exciting opportunity for a creative Product Manager to put their ideas into practical solutions to enhance the ENSEK portfolio and improve our customer experience.
Reporting to the Head of Product (Customer Experience), the Product Manager will work within the CX function and will be responsible for the direction of the energy CRM product as a whole. You will also work closely with our UX/UI team to define the correct user experience.
You will need to be able to form yours and other stakeholders ideas into a value driven prioritised product roadmap and to be able to share this vision with senior stakeholders and clients.
You will translate this into a backlog of initiatives that will deliver the desired outcomes of the Product Roadmap. At the early stage in the Product life cycle you will take the necessary actions to identify dependencies affecting your product initiatives.
The right candidate should not only have a basic technical understanding but should understand what forms the fundamentals of a CRM system and be able to ‘blue sky’ creative solutions, utilising the functionality of our platforms, to create a market leading ‘Energy CRM’.
You will also be responsible for line managing and directing Product Owners within your squads.
· Maintaining the Product Roadmap for area of responsibility; translating this into a backlog of initiatives and reprioritising as required.
· Understanding and managing the required dependencies between and for each of the product initiatives.
· Agreeing the objectives, commercial value and investment of each the product initiatives.
· Ensuring clarity and focus on the key results or desired outcomes of each initiative and any associated KPI’s and ensuring the acceptance criteria has been agreed.
· Working with Engineering to size the effort for the work and identify any technology implications.
· Continuously monitor progress against the initiatives to ensure the delivery of the Product Roadmap.
· Define the customer experience, reviewing and improving the Product initiatives to ensure ENSEK enhances the customer journey.
· Proactively facilitate stakeholder reviews on the Product Roadmap and or back log of initiatives.
· Ensure the close working relationship with engineers and your tribe and squad colleagues, making sure everyone is clear on priorities and what’s up next.
· Providing support, coaching and direction to the Product Owners and other stakeholders as required.
· Adding value to the experience of our clients, colleagues and other relevant stakeholders through practicing and promoting the ENSEK values.
· Promoting and maintaining a positive, results orientated work environment, building partnerships and teamwork across ENSEK .
· Excellent communicator with the ability to influence others across the business
· Experience of working in and collaborating with multi-disciplined teams on product initiatives
· Experience in managing and delivering projects, prioritising to ensure alignment and delivery of product initiatives
· A problem solver who is able to facilitate timely decisions
· Client focused approach, utilising knowledge and experience, demonstrating outstanding levels of diplomacy and tact
· Strong product management skills with a flexible attitude and who is able to thrive in a high-pressure environment
· Ability to manage, coach, support and lead teams through influence and persuasion
· Values the importance of teamwork, with experience of working in a remote team being advantageous
· Proven ability to engage with and develop strong relationships with customers and stakeholders
· Experience of working in an agile environment and from within the Energy/Utilities would be advantageous but not essential
Flexibility
We are a flexible employer and very much open to finding arrangements that suit your lifestyle. This can include remote working, flexible work arrangements and all or any combinations in between. We’ll do our best to flex around you and your life. Dependent on role there may be a requirement to attend our Nottingham office or to attend client sites.
Benefits
Added Incentives with Vitality
Job tags
Salary
