Knightwood Associates
Location
Hertfordshire | United Kingdom
Job description
Salary/rate:£28000.00 - £32000 per annum + plus benefits
Location:Hertfordshire
Type:Permanent
Posted:21/02/24
Reference:BBBH6079_1708513708
Consultant:
Amy Rawlings
+44 20 3743 9815
We are currently recruiting on behalf of a reputable national housebuilder who are looking for a Customer Care Coordinator to join the team.
You will be working in a well supported team alongside a Customer Care Director, Customer Care Managers, another Coordinator as well as Operatives.
Duties will include-
Receive and log defects reported by customer. Register the work on their database and allocate suitable trades. Telephone customers once work has been carried out to identify whether work complete to customers satisfaction or whether any associated work needs to be carried out. Manage the Maintenance Operatives diary Provide administration support for the Department Assist in the liaising between sub-contractors and the Division to ensure maintenance requests are carried out Liaise with Buying department regarding order materials as and when required. Follow up and audit trail for completion paperwork. Liaise with Site Managers to ensure that remedial works are completed within timescales. Update weekly reports and distribute to relevant personnel. Keep accurate records ensuring files are kept up-to-date. Suitable candidates must have experience of working in a customer serviced based role and ideally you will have worked within the construction or house building industry.
Skills required:
Ability to work on own initiative Effective listening skills Excellent customer service skills Ability to liaise with internal and external personnel Good administration skills Able to work to deadlines in a fast-paced environment Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
This opportunity is a hybrid role, with 2 days required in the office (including monday) with the rest of the week from home.
If you are experienced in Customer Care, Ideally housebuilding, and pride yourself on delivering an excellent customer experience please apply today
Job tags
Salary
£28k - £32k per annum
