Customer Service Advisor

Location

Wakefield, West Yorkshire | United Kingdom

Job description

Job Title - Customer Service Advisor

Job Market - Insurance Sector

Job Location - Wakefield

Insurance Customer Service Advisor - About the role

Exciting opportunity to join my market leading Insurance company client as a Customer Service Advisor.

You will learn the underwriting process from start to finish, dealing with clients over the phone and via e-mail.

Ideal applicants will be willing to learn, flexible, self-motivated and driven while delivering excellent customer service at all times.

Insurance Customer Service Advisor - Key duties

Delivering good outcomes for customers and putting the customer’s interests first.

Ensure the customer understands what we sell and support the customer in any way you can.

Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for Mid-Term adjustments & all other customer interactions.

Learn the processes and procedures require to answer a customer’s query, provide quotations, process adjustments & put forward suitable products to meet the client’s demands and needs.

Learn how to calculate MTA premiums in accordance with the specific carrier’s risk appetite and guidelines or liaise with insurers for all non-delegated authority business.

Ensure that telephone calls are answered & dealt with promptly & efficiently.

Maintain thorough and accurate records of all customer interactions.

Identify complaints and refer to the necessary complaint handler.

Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.

Required to escalate to the relevant referral point where necessary within the Branch.

To perform multifaceted general office support

Insurance Customer Service Advisor - Key requirements

Excellent communication skills, including effective communication with clients and insurers, including clear explanation of complex insurance terms and conditions.

Ability to manage time effectively, work under pressure and meet deadlines.

Excellent timekeeping and presentation of self & work.

Strong interpersonal and negotiation skills.

Be positive, enthusiastic and motivational about what you do!

Experience

Previous administration experience is an advantage.

Job tags

Salary