Leggett & Platt
Location
Dunstable, Bedfordshire | United Kingdom
Job description
We, at Leggett & Platt Inc., are searching for a Customer Service Representative within our Customer team to help support our Aerospace business. At L&P Aerospace, we specialize in creating complex tube and duct assemblies using high-performance materials capable of withstanding extreme pressure, temperature, and chemical interactions. How high are our quality standards, you ask? So much so, that we have products on-board the Space Launch System with NASA, as well as the F-15 and F-35 fighter jets! If you join our team, your work will ensure families across the world fly a little safer, wherever their travels may take them.
As a Customer Service Representative you will provide an effective and efficient level of customer service.
Core Responsibilities
Accept and process all orders in an accurate and efficient manner in line with company procedures.
Serve as the focal point of contact for order administration / issues. Co-ordinate issues, order reviews, signature authorities with Leggett & Platt stakeholders.
Where required provide weekly and monthly reports as required.
Understand and action customer orders in accordance with the customer contracts /price lists.
Liaise with all other departments to ensure the timely resolution of queries including the accounts department regarding invoice queries.
Work closely with the Program Manager to recognise and carry out changes that are not covered by the contract. Submit requests for equitable adjustments to the customer.
Maintain a professional customer focused approach to all tasks.
Work to the contract review and order acknowledgement process, as well as review terms and conditions in accordance with Leggett & Platt Contract policies
Follow the quotation process and maintain the departmental quote log.
Provide basic technical information when required.
Full understand, and participation, in sales order entries into the MRP system Epicor.
Manage key customer contact as the need arises with regards to sales administration matters, make customer visits and arrange on sites visits when necessary.
Complete basic administration including filing, scanning, photocopying etc.
Provide regular customer order book reviews where requested. Obtain latest delivery commitments and information to enable orders to be maintained, reviewed, and followed through the operating procedure.
Liaise with the Overhaul & Returns Controller to ensure efficient processing of all overhauls & returns.
Support Management and field sales objectives as required.
Be familiar with the Health and Safety and Fire policies for the company and to attend mandatory updates where required.
Take on extra responsibility within the business to support the business objectives when requested.
This job description is intended as a general guide to the scope of the post and may change in line with the needs of the service or at the request of the line manager.
Ensures proper internal flow down of contractual obligations and requirements.
Assist, support and where possible represents the organisation on legal issues concerning contract matters.
Works with trade compliance personal to ensure compliance with import / export regulations
Provides support on programme contract administration.
Act as the main onsite contact for all customer visits
Experience and Skills:
A strong Customer Service background, ideally in an Aerospace/Manufacturing environment
Excellent communication skills both written & verbal.
Proven ability to handle challenging customers/situations via teams/telephone and face to face.
A flexible approach to work with the capacity to switch between teamwork and individual tasks.
The ability to effectively manage changing priorities.
A strong problem solving mindset.
An intermediate/advance proficiently with Microsoft Windows software applications
Basic technical knowledge.
Knowledge of the Aerospace industry
Previous experience of MRP systems - Epicor desirable
Education:
Post-Secondary education or equivalent combination of relevant education and work experience that will allow successful performance of job expectation.
Additional Detail:
37 hours per week, Monday to Friday, with the potential of some occasional travel (less than 10%) to fulfil the role, i.e. Customer visits
What to Do Next
Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when new opportunities become available. If you require assistance completing an application, please contact our team at [email protected]
Our Values
Our values speak to our shared beliefs, and describe how we approach working together.
Our Commitment to You
We're actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all. Leggett & Platt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veteran status, and more. Join us!
We welcome and encourage applications if you meet the minimum qualifications. Even if you do not meet the preferred qualifications, we’d love the opportunity to consider you.
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