Care New England Health System
Location
Warwick, Warwickshire | United Kingdom
Job description
Under the supervision of the Home Health Director, is accountable for effectively triaging calls during evening/night shift. These responsibilities will be carried out in accordance with organization policies/procedure and standards consistent with Federal, State and accreditation regulations.
Duties and Responsibilities:
Demonstrates effective communication and education of family/caregivers, and referral to appropriate disciplines
Assess and triage the patients, identifying needs, issues, resources and targeting outcomes via the electronic communication.
Refers cases to Ethics Committee or State agencies for consultation as needed.
Informs patient/family members on method of communicating satisfaction or dissatisfaction with care provided.
Guides, directs, and deploys night on-call staff.
Maintains appropriate documentation of calls and beeper logs, included case communication notes in the Electronic Medical Record.
Complies with all State and regulatory standards for timeliness and completeness.
Demonstrates flexibility and creativity in identifying resources to meet patient needs.
Effectively communicates with staff, managers, and patients.
Participates in the development of procedures, roles systems and structures.
Responsible for triaging patient phone calls, deploying the on-call nurse, and communicating to the management team.
Other duties may be assigned.
Requirements:
RN license required and managerial experience.
Minimum of two years clinical nursing experience in a medical/surgical or acute care environment.
Minimum of one year home care experience preferred.
Graduate of an accredited professional nursing program required. Bachelor’s degree in Nursing preferred.
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement : External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement : Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement : Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
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