Technical Author and Courseware Developer
Location
Crawley, West Sussex | United Kingdom
Job description
Technical Author and Courseware Developer page is loaded
Technical Author and Courseware Developer
Apply remote type Hybrid locations Crawley time type Full time posted on Posted 3 Days Ago job requisition id R0237462 Location: Crawley, United KingdomIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
Primary Purpose of the Role:
To work within a Through- Life Support Engine (TSE) team and undertake Technical Publications and Courseware Development activities to customers’ requirements with day to day guidance or supervision in a professional manner, in accordance with relevant specifications, standards and Thales (Chorus II) and internal documentation processes.
Internal Relationships:
- Head of Technical Publications and Product Training;
- Technical Publications and Product Training Development Lead;
- TSE functional line managers and team members;
- Appropriate manager;
- Programme Team Members;
- Engineering Function;
- Training Delivery Team.
External Relationships:
- Customers;
- Partners;
- Suppliers;
- Authorities for assessment, approval and similar.
Key Responsibilities and Tasks:
- Make Technical Publications and Courseware Authoring decisions within own sphere of responsibility and delegated authority;
- Fulfil the operating, maintenance and support requirements agreed with the customer. The information must be clearly and unambiguously presented, in a manner appropriate to the level of skill, experience and technical understanding of the users and maintainers of the equipment. It thus contributes to the customer’s ultimate objective of improving the success rate of maintenance, and reducing the lifecycle cost of ownership of equipment;
- Liaison with all aspects of engineering through the interaction with engineering personnel / interrogation of contributory engineering database. It will involve the research and origination of new and amended textual data for a wide range of equipment and maintenance activities;
- Compile data, to a variety of national / international /civil military specifications, and produce physical/electronic deliverables;
- Manage own elements of Technical Publications and Courseware Development;
- Contribute team planning, risk management, quality and HSE;
- Set targets for and manage own development with line manager;
- Seek and share good practice and knowledge to continuously improve own practices.
Key performance Indicators against Responsibilities and Tasks:
12-month KPIs:
- Achieve an On-Time Delivery (OTD) of 100% for all milestones and 85% for all other deliverables including work packages subject to programme dependencies;
- Maintain a weekly progress sheet up to date and report any issues to your line manager;
- Support work packages for the monthly updates. Assist with Estimates to Completion (ETC);
- Support process improvements within the Technical Publications and Training domain;
- Complete all documentation to the specified standards.
About you
Skills:
Essential:
- Strong proficiency within standard Microsoft Office packages/authoring tools;
- Excellent standard of written and spoken English;
- Ability to turn technical information into easily understood text.
Desirable:
- Technical and/or courseware authoring;
- Engineering knowledge/experience;
- Good understanding of engineering standards and processes;
- Basic Logistic Support Analysis (LSA);
- Use of a Learning Management System (LMS) and Learning Content Management System (LCMS);
- 3D graphic design;
- Basic technical illustration, graphic design.
Experience:
Essential:
- Good communication skills with a customer focus
- Strong organisation and planning experience
- Proven to be able to work to targets and deadlines
Desirable:
- Engineering Product Lifecycle;
- Technical Authoring in an engineering environment;
- Creation and maintenance of courseware documentation, including online -learning content.
- Simplified Technical English;
- Assessing the outcomes of learning and learners achievement;
- Writing in a structured environment (eg XML to S1000D, DITA).
Values & Behaviours:
- Focus on Customers/Stakeholders - excellent communication skills (written and oral) and an ability to work co-operatively with others, creating and harnessing a team spirit within and across other company sites.
- Perform through teaming - ability to work as a team player, able to listen and to discuss solutions with other members of the team.
- Innovate - works to high standards, actively seeking improvement, flexible and adaptable to fast paced changing environments.
- Develop our people - promotes company interests at all times helping to create a positive working environment.
Qualifications:
Desirable one of the following:
- BTEC qualified in engineering science with some engineering experience
- City and Guilds qualified in engineering science with some engineering experience.
- Recognised Training qualification (TAP, BTEC, City and Guilds)
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In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.
Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here, apply now!
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