Applications Support & Development Officer - Ref: RT17123
Location
Walsall, West Midlands | United Kingdom
Job description
Application Support and Development Officer - Ref: RT17123
Salary G7: £31,364 - £35,745
Don’t miss the opportunity to join our talented, dynamic, supportive and friendly Applications Team. We have an exciting opportunity for you to work in our growing team, working on the development and support of a wide range business applications whilst pursuing an ambitious programme of work to improve our Core Technology Platform.
About the job
The Applications Team work closely with a range of colleagues across the business and develop and enhance the processes that help us improve our customers’ digital experience.
As a team we broadly work across the following areas
- Supporting IT initiatives for improvements to Council services - Working on building out and improving innovate solutions to allow internal and external customers to digitally self-serve
- Applications Support - We have a variety of applications currently in use at the council that need support and maintenance
- Integration between our systems
- Providing support to day-to-day operations, ensuring incidents and requests are resolved
- Developing, configuring, testing and implementing software systems that enable effective service delivery and are value for money
Roles and Responsibilities: - To assist and develop applications and automated process using the Microsoft Power Platform to improve business processes with Senior Developers
- Ensuring that transition of any new development into support is completed
- Provide advice, system knowledge and technical expertise to relevant stakeholders on applications
- Working with Senior Developers contribute and support IT initiatives for improvement to Digital and ICT services
- Analyse and interpret customer requirements and assist with design specifications
- Undertake thorough testing of developments going forward
- Provide support to new and existing systems
About you: The successful candidate will have skills in some of the following areas.
- Power Platform (Dynamics 365 and Power Apps)
- Languages: C#, JavaScript, PowerShell, Python
- Source control systems: GitHub, Git Source Control
- Microsoft Azure DevOps
- Database technologies: SQL (Inc. T-SQL, SSIS, SSRS)
- Other technologies: MS Access, MS Office, Power Bi,
It would be great if the candidate has experience in a 1 st and 2 nd line support role. Any Microsoft certifications would be a bonus but training will be provided.
Walsall Council is a great place to work . Our workforce is
proud to be here, understanding and respecting our values as an organisation whilst delivering effective and efficient services to our residents every day. Our workforce strategy recognises that the success of our organisation depends upon attracting, developing and retaining talent and having the right infrastructure and rewards approach in place in order to do so.
If you are passionate about delivering high quality, customer focused service and want to achieve great things in a supportive environment that offers opportunity and challenge in equal measure, Walsall Council is your employer of choice.
As an employer, we provide an attractive employment package that includes:
- a generous holiday entitlement of 28 days per annum, plus 9 concessionary/bank holidays. In addition, we have a flexible working scheme that allows up to a further 12 days holiday per year
- hybrid working arrangements
- access to an award-winning pension scheme
- promotion of training and development opportunities to all our employees to help them progress and gain new skills. We will work with you and ensure you receive the training you need to make you successful in this role
- a genuine commitment to equality of opportunity for our staff and customers - we aim to employ a representative workforce that reflects the communities we serve
- our commitment to wellbeing ensures all staff and their families have access to an external Employee Assistance Helpline, who offer advice and counselling on a number of different subjects
View Job Description & Employee Specification
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Closing Date: 13 March 2024
This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification.
If you do not include a supporting information statement, you will not be shortlisted. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. #J-18808-Ljbffr
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