Service Advisor Administrator
Location
Ireland | United Kingdom
Job description
Service Advisor Administrator
Full Time Permanent
Dublin 15
Our client is a one stop parts shop for well-known branded products in the motor trade. They supply these products with the highest levels of service. Based in Dublin 15 with stores nationwide and a portfolio of over 80,000 all make parts; They are looking for an experienced Customer Service Administrator to join their team.
What's on offer:
- Competitive base salary Performance bonus
- Pension scheme
- 22 days paid leave.
- Employee Discount Scheme
- Employee Assistance Programme
- Manufacturer training
The ideal candidate:
- A self-starter with great enthusiasm for customer service in an automotive environment
- Experience working in a customer facing environment.
- Excellent communication skills, fluent in both written and spoken English.
- Be highly flexible and organised with very good administrative skills Excellent IT systems skills
- Full authority to live and work in Ireland. This job does not qualify for a work permit
- 2-3 years administrative experience
Good to have:
Experience with dealer management systems
Duties & responsibilities:
- Providing excellent customer service end to end from booking to return of vehicle Scheduling customer vehicle services, collection times, determining workshop availability and optimising the loading of the workshop
- Maintaining progress reports each of your customer vehicles, advising customers on work required and agreeing recommended repairs and cost
- Maintaining strong relationships with customers and workshop colleagues
- Explaining work done on vehicle handover, ensuring on-time delivery
- Deal with and escalate as necessary any customer issues
- Invoicing and Administration, maintaining accurate customer records on the Dealer management Systems
- Work with the team to improve customer experience and revenue opportunities
- Ensure all service processes consistently meet ISO standards
If you meet the qualifications for this position and are excited about the opportunity to contribute to a dynamic organisation, please submit your CV to [email protected]. Or call me on 01-6455210
Job tags
Salary
€31k per annum
